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poster news reporter du zhengmin reports from jinan

the long-awaited mid-autumn festival holiday has arrived. have our friends from other places who are visiting jinan already selected their favorite hotels on the online platform?

when traveling, it is not too convenient to book hotels through online travel platforms, but the consumer contradictions caused by issues such as pre-cancellation cannot be ignored, especially the "non-cancellable" terms of hotel bookings, which have been criticized by consumers. from september 13th to 14th, poster news reporters investigated many hotels in jinan on online travel platforms such as meituan, ctrip, tongcheng travel, and tuniu travel and found that full payment is required for booking rooms, and the cancellation policies are also varied, including "non-cancellable", "paid cancellation", "free cancellation within 15/30 minutes", "limited time cancellation", etc. among them, most hotels have "limited time free cancellation", and "non-cancellable" and "paid cancellation" are mainly concentrated in a small number of high-end hotels.

the business twin room of xiyue oriental hotel (jinan hanyu jingu branch) on the meituan platform shows "non-cancellable"

many online platforms have made hotel rooms “non-cancellable” after booking

on september 13, the reporter saw the "merchant cancellation policy" of the "king bed (with 2 breakfasts)" of jinan r&f hyatt hotel on the meituan platform, which read, "once the order is confirmed, it cannot be cancelled/changed. if you do not check in, the hotel will deduct the full room fee." it is worth noting that among the 14 room group purchases displayed by the hotel, 9 room types show "non-cancellable" and 5 room types show limited free cancellation. and some "non-cancellable" prices are even more expensive than "free cancellation" prices.