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at 18:35 on september 5, the chinese men's football team played away against the japanese team in the first match of the world cup asian qualifiers. the chinese men's football team lost to the japanese men's football team 0:7.

it is reported that iqiyi has exclusively bought the broadcasting rights for the event. however, shortly after the start of the game, the topic of "iqiyi can't watch it even if you pay" suddenly became a hot search. according to netizens, the iqiyi sports app interface was stuck and they couldn't watch the game. some fans also reported that after recharging the iqiyi app, they still couldn't watch the national football match with the 9 yuan ticket.

at 22:23 that evening, iqiyi sports apologized on weibo, saying that due to the enthusiasm of the fans, the instantaneous traffic was too large. the allocation of technical service resources exceeded the limit, which caused a bad viewing experience for some users. in the future, the technical plan and operation capabilities will be further strengthened to provide more stable and reliable live broadcast services.

iqiyi sports said that due to the large number of inquiries, it may take time to connect to the customer service phone.

at around 19:00 that evening, iqiyi sports customer service phone number was no longer available. iqiyi official customer service phone number was also unavailable. some devices were unable to load the iqiyi app "help and feedback" consultation page.

the iqiyi app announced on its customer service page: currently, the number of consultations has reached a peak. in order to save time, it is recommended that you come back for consultation at 16:00 the next day or at the same time the next day to avoid long queues.

earlier, the chinese football association announced the broadcasting platform for tonight's world cup qualifying round of 18 match between the chinese men's football team and the japanese team. the only domestic broadcasting platform is iqiyi sports.

on august 28, iqiyi sports posted on weibo that it will exclusively broadcast the first round of the 2026 world cup asian qualifiers for the top 18 at 18:35 beijing time on september 5.

according to the broadcaster, this match of the chinese men's football team is not free. if you want to watch this match, non-member users need to pay 9 yuan to watch it.

the topic "iqiyi charges a fee to live broadcast the chinese national football match" became a hot search, sparking heated discussions among netizens.

in response, iqiyi sports customer service replied that this game needs to be paid to watch, and iqiyi film and television membership and sports membership are separate. you can choose the purchase type based on your personal viewing needs. if you only want to watch tonight's game, you can buy a 9-yuan continuous monthly iqiyi sports membership, which will give you two viewing tickets, and one viewing ticket can be exchanged for one game. if you don't have a membership, you need to purchase a single game at the original price of 18 yuan.

however, shortly after the game started, the topic of "iqiyi paid to watch but couldn't" suddenly became a hot search. according to netizens, the interface of the iqiyi sports app was stuck and they couldn't watch the game. at around 19:00 that night, the customer service phone number of iqiyi sports could no longer be reached.

iqiyi's official customer service line was also unreachable. some devices were unable to load the "help and feedback" consultation page of the iqiyi app.

the iqiyi app announced on its customer service page: currently, the number of consultations has reached a peak. in order to save time, it is recommended that you come back for consultation at 16:00 the next day or at the same time the next day to avoid long queues.