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pictured: didi releases the voting results of the 18th public review "should drivers comply with passengers' request to take the car for an extra section?"

phoenix.com technology news: on september 2, didi released the 18th public review "should drivers cooperate when passengers ask for an extra ride?", hoping to further optimize user experience and service rules. as of the end of the voting on august 31, more than 130,000 users participated in the discussion and voting, and the results showed that 65.8% of people supported the extra ride, while 34.2% voted against it.

among the opinions that supported the idea, the most voted was "everyone may have special circumstances, i hope the driver will be more considerate", accounting for 32.1%. among the opinions that did not support the idea, nearly half of the people believed that "passengers should get off the bus at the destination", accounting for 16.7%.

is it reasonable to ask online car-hailing drivers to give passengers a longer ride? this has aroused heated discussions among netizens. the results of a poll initiated by a media outlet show that most netizens do not agree with the idea or practice of asking drivers to give passengers a longer ride. taking southern weekend as an example, 74.6% of netizens do not support the idea of ​​drivers giving passengers a longer ride. among them, the view that "passengers should get off the car when they reach their destination" accounts for the largest proportion, reaching 54.1%. in the poll initiated by caijing.com, the view that "it is unreasonable, and passengers should not enjoy extra services without paying" and "the driver and passengers can just negotiate" accounted for about the same proportion, at 45.0% and 41.6% respectively.

pictured: results of a poll initiated by southern weekend and caijing.com

in the comments of this issue of public comments, "mutual understanding", "mutual consultation" and "mutual respect" were mentioned repeatedly. voters expressed their views from the perspectives of drivers and passengers.

some passengers stated their reasons for support based on objective facts: "i think driving fifty or a hundred meters further forward is within a reasonable range, because sometimes the positioning is inaccurate. the purpose of taking a taxi is to walk less. if i have to walk such a long way after getting off the taxi, the convenience of taking a taxi will be lost." some passengers also shared their own experiences, hoping that drivers would be more considerate and provide help to the best of their ability to passengers with limited mobility.

pictured: some passengers leave messages

many drivers said that in most cases they would meet the passengers' requests. overall, the drivers were not opposed to giving the bus an extra ride, but they also summarized three factors: first, they hoped that the passengers would be polite and friendly, and would discuss and express reasonable demands with them; second, the area should be accessible, and the extra ride distance should not exceed 100 meters; third, they would be willing to take the initiative to give the bus an extra ride in extreme weather or when carrying elderly or children.

other drivers expressed their difficulties and concerns. some drivers were worried about being complained by passengers for their thankless work; some drivers were disappointed by the rude attitude of passengers; some drivers thought that the roads in the community were narrow, and with many elderly people, children and pets playing, it was unsafe to drive; and some drivers needed to rush as soon as possible because they received the next order.

picture group: some drivers leave messages

just as the passenger said, "cooperation is a favor, and non-cooperation is a duty", most passengers and drivers agree that they should abide by the spirit of the contract - according to the platform rules, the service is considered to be over when the driver sends the passenger to the order destination. "according to the rules and regulations is actually a two-way protection for passengers and drivers", and some users said that they can discuss it well, but they should not blackmail the driver morally.

pictured: passengers’ point of view: “extra ride” is not a matter of course, and drivers should not be held morally hostage

didi suggests that if passengers really need to be given an extra ride, they can modify their destination in the app before the end of the trip, and the driver will deliver the ride according to the location. in case of special circumstances such as elderly people with mobility problems, extreme weather, or occasional physical discomfort, didi hopes that drivers will understand and give the ride an extra ride. the platform also encourages passengers to express their gratitude to drivers through red envelopes and other means.

in addition, many users have made suggestions and recommendations for didi: first, the platform should not "cut across the board" and use this behavior as a basis for evaluating drivers; second, refine services and charges, and differentiate pricing for different needs; third, improve the navigation system, as users are already located inside the community, but the driver's navigation stops at the entrance of the community. in response to the above issues, didi said it will continue to optimize products and navigation, and refine service specifications and pricing rules.

pictured: some feedback and suggestions received by the platform

although the distance of delivering an extra section is not long, it tests the service spirit of the platform and the driver, and also reflects the spirit of civilized travel. a good travel ecology is inseparable from the joint efforts of every passenger and driver. as the driver "master wang" said: "because we are in the service industry, as long as we are good, everyone will use didi to take a taxi, and then our business will get better and better." didi said that the platform will refer to the voting results of this public review and everyone's sincere feedback, continue to upgrade the system and optimize the experience, and strive to make delivering an extra section no longer a problem.