a used car was found to be flooded four months after purchase. guazi used cars: a re-inspection has been arranged
2024-09-02
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recently, mr. yu from wuhan, hubei reported to the quality complaint platform of the paper (https://tousu.thepaper.cn) that he spent more than 50,000 yuan to buy a second-hand jeep compass four months ago. when he tried to sell it again, the official inspection of guazi.com found that the vehicle was suspected of being soaked in water, and the price was even half of the original purchase price.
in response to this, the staff of guazi used cars stated that they have arranged a re-inspection for the consumer, and if the car is suspected of being damaged in water before the consumer purchases it, a lifetime refund will be provided.
car purchase information provided by mr. yu
consumer complaints:
mr. yu said that at the end of april this year, he bought a 2017 jeep compass 200t automatic home version from guazi.com. as he was not used to it, he planned to sell it again in the near future.
guazi official inspection report when mr. yu bought the car
the car purchase contract provided by mr. yu shows that the order date of the car was april 29, and the mileage at the time of purchase was 109,444 kilometers. he paid a total of 50,310 yuan, including a deposit of 399 yuan and a balance of 49,911 yuan.
when mr. yu bought the car, he checked that it was not a water-damaged car.
the "guazi official inspection report" provided by mr. yu shows that the guazi official inspection report states that the car is in good condition. "the car is 7 years old, with an average annual mileage of 15,600 kilometers, normal family daily use frequency, and 0 transfer frequency. it is a good first-hand car. there may be obvious marks on the exterior, the interior is intact, there are normal signs of use on the surface, the oil is normal, and the mechanical parts are in good operation."
the inspection report of the car when mr. yu sold it
mr. yu said that it had only been four months since he bought the car, during which time he had not adapted to the driving experience of the car, so he planned to sell the car again. however, when the car was officially inspected by guazi second-hand car in august, he was told that the car had many mold and rust spots, and the suspicion of water damage could not be ruled out. this directly led to a significant reduction in the bids of buyers on the platform, even to half of the price he paid for the car. "now the quotes on the platform are less than 30,000 yuan."
pictures of water soaking test taken by inspectors
the screenshot of the official inspection report issued by guazi used car in august this year provided by mr. yu showed that one of the accident inspections for the vehicle was "an accident", and one of the water damage inspections was "rust on the steering column". the water damage inspection showed mildew spots on the right rear carpet, rust stains/corrosion on the inner frame of the dashboard, water stains and mud on the inside and cavity of the left side sill beam, etc.
pictures of water soaking test taken by inspectors
mr. yu said that the car has a total mileage of 111,200 kilometers, and has traveled less than 2,000 kilometers since it was purchased. during this period, it has only undergone routine maintenance such as changing the engine oil, and there is no other maintenance record. "if there is indeed suspicion of water damage, it means that the problem already existed when the car was purchased, or there is a problem with the inspection report." he hopes that guazi will re-inspect the car.
pictures of water soaking test taken by inspectors
business response:
the paper contacted guazi.com about the dispute. the staff said that the conclusion of the august inspection report was determined automatically by the system after the inspector uploaded the vehicle photo. "if it is ultimately determined that the car had water damage before the consumer purchased it, the platform promises a lifetime refund."
at present, guazi used car has contacted mr. yu to arrange a re-inspection at a later date.
the paper reporter chen leizhu and intern kong weijia
(this article is from the paper. for more original information, please download the "the paper" app)
