the case was closed in 35 minutes! china property and casualty insurance zhejiang branch responded to typhoon bebejia with “fast, simple and warm” measures
2024-09-16
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chao news client correspondent fang ping
according to the central meteorological observatory, the center of this year's 13th typhoon "bebejia" (strong typhoon level) has landed in shanghai pudong lingang new city today (16th). under its influence, heavy rain and strong winds occurred in zhoushan, jiaxing and other places in zhejiang. at 6:58 on september 16, china property insurance zhoushan branch received a report from a customer, mr. sun, saying that his car parked in zhoushan shengsi was hit by tiles blown down by the typhoon, causing damage to the front windshield and right a-pillar of the vehicle.
the picture shows that mr. sun's vehicle was damaged due to falling objects caused by the typhoon
in order to reduce the waiting time for customers in bad weather, china property insurance zhoushan branch immediately initiated remote online damage assessment after receiving the report, contacted the customer as soon as possible to complete the investigation and evidence collection, and promptly informed mr. sun of the subsequent claims process and precautions. the first typhoon "bebejia" auto insurance case was closed within 35 minutes after the report was made, and mr. sun received a compensation of 2,000 yuan at 9:47. "i received the compensation from the insurance company before the wind stopped," mr. sun said gratefully.
the picture shows the staff of china property insurance jiaxing branch asking the insured company about the safety of production equipment
it is reported that before the arrival of typhoon bebejia no. 13, all levels of china property insurance zhejiang branch were on high alert. china property insurance shaoxing branch and jiaxing branch went to several key enterprises of corporate property insurance and engineering insurance to conduct on-site risk investigation, and went deep into the front line to guide enterprises to carry out disaster prevention and loss prevention work such as inventory padding and pipeline dredging, helping enterprises to rectify hidden dangers and prevent risks, and implement risk reduction services. china property insurance zhoushan branch fixed evidence in advance for coastal and riverside targets such as zhoushan aquatic products terminal, implemented risk reduction services, and sent emergency lighting equipment, waterproof rain gear, special sandbags for flood control and other types of anti-typhoon materials to some customer units to help enterprises jointly cope with disasters. china property insurance zhejiang branch actively coordinated third-party work such as rescue and preservation, arranged 20 rescue vehicles on standby, and established working groups such as investigation and loss assessment, data reporting, and logistics support, clarified the division of responsibilities, and made various preparations before the arrival of the typhoon. for this pre-disaster inspection, china property insurance zhejiang branch dispatched more than 40 people, 35 vehicles, and checked more than 50 companies.
in the next step, china property insurance zhejiang branch will continue to pay attention to the typhoon situation, adhere to the customer-centric and "fast, simple and warm" service concept, actively cooperate with the government and relevant functional departments to carry out disaster relief and claims work, and go all out to carry out disaster relief and post-disaster recovery.
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