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Recently, Mr. Zhang, a user from Chongqing, reported to the quality complaint platform The Paper that his house has been vacant since March. However, on August 14, the meter reader of the water company informed him that the water consumption in the two months from June to August reached 330 tons, and the water bill was as high as 1,226 yuan. "As long as the tap is turned on, the water meter starts to spin, and there is no leakage in the house."

The bill showed that the water bill in August was as high as 1,226.28 yuan.

In response, the water company said that the water meter is a mechanical meter without any electronic components, and it will rotate when water is flowing out. "Consumers used 330 tons of water in two months, which is most likely due to 'hidden leakage'. The water meter has been sent to a third-party testing agency for testing, and the specific solution can only be dealt with after the test report comes out."

According to Mr. Zhang, his house is located in Junyi New Vision Community, Shipingqiao, Jiulongpo District, Chongqing, and he has not lived there since the beginning of this year. "In February this year, my neighbor on the second floor renovated his house and lived in my house for a month. The water usage was normal at that time."

Mr. Zhang said that the water meter in his community is read every two months. The water consumption in February and April was 21 tons and 8 tons respectively, which were relatively normal. The last water meter reading was on June 13, and no water consumption or water charges were generated. However, when the meter reader came to read the meter on August 14, he saw that the water consumption was as high as 330 tons.

Mr. Zhang's water meter reading in August showed a surge in water consumption

"The meter reader called me at the time and said that my home water usage was abnormal and it was impossible to use so much water in two months." Mr. Zhang said that he and the meter reader checked the water meter and the situation inside the house together and found no faucet was not turned off or water leaking. "I tried it, as long as I turned on a faucet, the water meter started to run very fast, very fast, and the meter reader didn't know what was going on." Mr. Zhang checked the mobile phone bill and saw that due to abnormal water consumption, the water bill was as high as 1,226 yuan.

Mr. Zhang then went to a nearby water company business outlet. After providing the video, the staff suggested that he send the water meter to a third-party agency for testing at his own expense. "I am usually very busy and don't have time to send it for testing, so I didn't agree. Then they said they could also send it to a third-party agency for testing. If it is confirmed that there is a problem with the water meter, they will bear the testing fee and waive the water fee, but if it is not a problem with the water meter, I will have to bear the testing fee."

Mr. Zhang said that on August 19, the water company sent staff to his home to remove the water meter and said that it would take 10 working days to get the test results. The specific solution would have to wait until the test results came out.

In response to the above situation, on August 22, The Paper called the Chongqing Water Company. After learning about the situation, the staff said that the water meter in Mr. Zhang’s home is a mechanical meter that only rotates when water is coming out. "From a professional point of view, even if there is a problem with the water meter, it would not be such a big problem. 330 tons of water was used in two months. This situation would not occur in an ordinary household. It must be a water leak."

He said that according to the video Mr. Zhang provided earlier, as long as the faucet is on at home, the water meter will spin rapidly, and the water company suspects that there is a hidden leak. "Some users' homes have hidden leaks, which will leak directly through the sewer. If the water tank at home is relatively large, more than ten to twenty tons can leak a day." He said that the water meter is a mechanical meter without any electronic components. The 330 tons of water consumed in two months is most likely a leak.

However, Mr. Zhang told The Paper that after inspection, there were no leaks in the house.

In response to this, the above-mentioned staff member said that the company has sent the water meter to a third-party testing agency for testing, and will wait for the results to come out before resolving the issue. If it is determined that there is a problem with the water meter, the company will handle it based on the test results.