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On August 12, a conflict between security guards and riders at Xixi Century Center in Hangzhou attracted attention. That afternoon, many riders gathered at the security room of Xixi Century Center. It was reported online that the riders wanted the security guards to apologize. On the evening of August 12, it was reported that the platform would ban the riders' accounts going to Xixi Century Center. In a screenshot of a WeChat group chat circulated online, someone said, "All those who used Bluetooth phones to go to Xixi Century Center this time will be banned tomorrow."In response to this rumor, Meituan said in the early morning of August 13 that throughout the incident, the company did not take any negative measures against any riders, such as blocking their accounts or restricting their orders. The company has taken legal measures against the accounts that created and spread the rumors and the people behind them.Meituan revealed that after the conflict occurred, Meituan immediately dispatched a specialist to the scene to assist the rider in handling the conflict, and paid the property management for the fence repair costs. Currently, the rider has returned safely. Regarding the unfair treatment that the rider may have encountered in this conflict, Meituan will provide various corresponding assistance according to the rider's demands.A person close to Ele.me responded to China Business News that Ele.me did not ban the deliverymen, but simply recalled all the riders that afternoon to resume their normal delivery work.On the evening of August 12, the Xihu Branch of the Hangzhou Public Security Bureau issued a police report stating that a male food delivery rider knelt down after a conflict with park security guards after stepping on a crooked fence during the delivery process, causing a crowd to gather. The report also hoped that everyone would not make, believe or spread rumors.Subsequently, Meituan responded that it would handle all the unfair treatment that the riders might encounter, and cooperate with relevant departments in the investigation according to the riders' demands to effectively safeguard the legitimate rights and interests of the riders. (Reporters Lu Hanzhi and Chen Yangyuan of China Business Network) (This article is from China Business Network)