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After a magnitude 7.1 earthquake occurred off the coast of Miyazaki Prefecture, Japan recently, the Japan Meteorological Agency issued a warning that the possibility of a major earthquake in the Nankai Trough in the Pacific Ocean east of Japan has increased, causing public concern and a large number of cancellations in the accommodation industry in some local areas.

The reporter of Nancai Express called the customer service hotlines of Ctrip and Fliggy respectively as a passenger:

A Ctrip staff member said that many travelers have indeed canceled their reservations at local Japanese hostels or hotels recently. "Most people should understand and accept penalty-free cancellations, but it depends on the hotel." "The local feedback we received is that business premises have returned to normal and traffic has not been greatly affected," the staff member added. "If travelers choose to travel to Japan in the near future and are not fully prepared, it is recommended that they reconsider carefully."

A staff member of Fliggy said, "Some customers canceled their hotel reservations because they were worried about the earthquake. Generally speaking, in the event of force majeure such as earthquakes and tsunamis, the hotel will refund the full amount." The staff member also emphasized, "The earthquake occurred in a local area of ​​Japan and has little to do with Tokyo, Osaka and other places."

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