Serving over 500 vehicles per month and operating until late at night... this car wash is actually run by an "outsider"
2024-08-08
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Do you often have no time to wash your car on weekdays and long queues on weekends? This trouble has been resolved by this property management company in Hangzhou. Last September, Zhongan Smart Life opened its first car wash shop in Hangzhou Jiarun Mingzuo, named Zhongan Lancai. Unexpectedly, almost a year later, this car wash shop opened by an "outsider" has won a good reputation for its unique convenience and high-level service.
Currently, the car wash and beauty shop serves more than 500 vehicles per month. The service scope also extends from the initial car wash to film service, and then to tire, maintenance and quick repair services, accurately meeting the daily maintenance and upgrade needs of community owners and the majority of car owners.
With the arrival of hot summer, people's demand for car sunscreen and heat insulation window film and deep cleaning of air conditioner evaporator boxes has increased sharply. The store carefully planned and launched a special summer discount package, which not only effectively coped with the challenges of using cars under high temperatures, but also won the praise and pursuit of community owners and customers from all walks of life with its considerateness and affordability. According to the store manager, ZhongAn Smart Life will continue to expand its service scope and is expected to increase the number of stores to 20 in the second half of the year to provide convenient services to more residents.
Behind the “layman” is the expert style
After careful digging, we can find that the team behind Zhongan Lancai is quite impressive. The project leader was once the head of the East China region of the offline chain operation department of "Tuhu Auto Care", a leading chain in the aftermarket industry. The store operation team comes from the store operation department of the SaaS platform of the industry leader "Dagong System", and the technical support team comes from the technical department of first-tier luxury brands such as "Maserati". In addition, all technical service personnel in the store have passed the company's professional training and certification, and they are certified to ensure that each service is accurate and in place, and their professionalism is self-evident.
▲Professional car service
“Cross-border Newcomers” Demonstrate Convenience Advantages
Taking advantage of its proximity, Zhongan Lancai provides exclusive VIP door-to-door car pick-up and delivery services for owners. Owners can also select service items and place orders through the specially set up smart key cabinets, which is as simple as picking up a courier and enjoying contactless service. It is worth mentioning that unlike regular car service shops that only open until 6 pm, they extend their service hours until late at night and can provide quick repair and washing services for owners who return late.
▲Smart key cabinet autonomous ordering
The service is comparable to "Haidilao in the car wash industry"
As a cross-border player in the service field, Zhongan Lancai has engraved the word "considerate" into its DNA. Even a trivial matter like car washing can allow customers to enjoy a distinguished experience: establish a VIP private group to inform customers of the progress of vehicle services in real time; the spacious and elegant lounge provides a variety of drinks - iced tea in summer and hot coffee in winter. You can watch a movie to kill time while waiting, or you can watch the entire car washing process through the glass of the transparent workshop; the car is carefully cared for by the six-step car washing method. Shiny and shiny, with a faint fragrance inside the car. Such a meticulous and beyond-expectation service experience is praised by the owner as comparable to Haidilao!
▲A corner of the customer lounge
At present, people's yearning for high-quality life is becoming stronger and stronger. ZhongAn Smart Life, with its keen observation, insight into the core of customer needs, continuously broadens the breadth and depth of services, and also draws a unique new channel for value growth. It is reported that this year the company proposed the "1+9" service model. In the future, the company will empower basic property services with smart technology, and at the same time, based on the fertile soil of customer needs, provide more diverse, caring and personalized services, and realize people's pursuit of a better life in an all-round and multi-level manner.
This successful trial in the field of automotive services demonstrates ZhongAn Smart Life's innovative capabilities and market acumen. We have reason to believe that this dynamic and creative company will create more impressive achievements in the future.
