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The return policy of American supermarket Costco has benefited many members, especially when they buy defective products, they can successfully return the products and get a refund. However, a foreign netizen returned a mattress he had slept on for 5 years, and bought a new mattress after receiving the refund. This behavior has sparked discussion and surprised many people.

A couple recorded their return process at Costco on TikTok. They tied their mattress, which they had slept on for five years, to the roof of their car and drove to the store to return it. Although they no longer had the receipt for the purchase, Costco used their membership card information to find their purchase record and completed the return and gave it to them.

The couple then used the return money to buy a new king-size mattress. This situation caused a lot of discussion among netizens, who believed that they were deliberately using the return mechanism to make money. However, the couple also stated that the mattress has a 10-year warranty, so they chose to return it and exchange it for a new one.

However, not all Costco products can be returned. According to Costco Taiwan's return policy, electrical appliances must be returned within 90 days, and personal information must be removed before returning. For precious metals such as gold bars, gold nuggets, gold coins and silver coins, members can only return them within 7 days of receiving the goods in accordance with the Consumer Protection Act. After the deadline, they cannot be returned online or in stores.

When returning diamonds, members must provide all original warranties (IGI and GIA certificates, etc.) at the time of purchase, and can only return the goods after the designated third-party jewelry appraisal company completes the appraisal. Large household appliances and registered vehicles such as automobiles and motorcycles cannot be returned according to the manufacturer's purchase contract. Manufacturers also provide repair or warranty solutions.