news

china news service, jinhua, october 5 (xi jinyan, jiang meihong) "the passenger flow is heavy during the national day holiday, so we must do a good job in guiding and assisting passengers." during the national day holiday, wenzhou station in zhejiang was crowded, and the k1396 train was about to depart. zhejiang communications group ke chunqiu, deputy secretary of the train crew party branch and deputy operations chief of the passenger transport department of jinwen railway company, was concentrating on the inspection and guidance work before the departure of the train.

ke chunqiu (first from left) conducts inspections before the train departs. photo courtesy of jinwen railway company

since joining the company in 1998, ke chunqiu has been practicing his love for this career with his own practical actions for 26 years. she recalled that the most impressive thing was that in the winter of 2008, the k328 train's trip from wenzhou to guangzhou was seriously hampered by heavy snow. the journey that originally took 23 hours took ke chunqiu's team 99 hours. faced with the menacing heavy snow weather and the unknown driving time, passengers were agitated and full of dissatisfaction and doubts about the train staff, making the service explanation work extremely difficult. ke chunqiu led the flight attendants to stick to their posts and worked hard to calm the passengers' emotions many times. through joint efforts, they finally ensured that the passengers reached their destination safely.

since the jinwen-wenzhou railway was put into operation in 1998, the train crew operation area has carried the passengers' expectations for a wonderful trip, actively improved the "long time" service, and innovatively launched service initiatives such as the love treasure box, mom's station, and little migratory birds volunteer team to allow passengers to the travel experience is better.

in order to provide more convenient transportation and transfer services for passengers working, studying, and visiting relatives, the operation area organized party members to take the lead in studying passenger flow information at stations along the way, and provided more than 10 reference suggestions for previous railway map adjustments and groupings, which not only solved the problems of people along the jinwen-wenzhou line in addition to solving travel problems, it has also provided people along the route with a "convenient road" for returning home, a "road to wealth" for a better life, and a "road to connect hearts" that can open into the heart.

the jinwen railway crew members stick to their posts. photo courtesy of jinwen railway company

behind ke chunqiu are more than 500 flight attendants who also shoulder the mission of "traveling long distances and being away all year round". they are like a closely united big family. following ke chunqiu's example, they contribute silently in their respective positions and together form a dynamic group in the train crew operation area, interpreting responsibility and responsibility with their actions.

what ordinary people see as "difficulty" is just "normal" in the eyes of the jinwen railway company's flight attendants. every time we fight floods, snowstorms, and typhoons, there are party members who step forward, take the lead in setting an example, and take the lead in perseverance, becoming "the most beautiful rebels." in the past 26 years, it has transported a total of 200 million passengers safely, handled more than 15,000 cases of emergencies such as sudden illness of children and delivery of pregnant women, and received more than 40,000 pieces of various commendations. it has been awarded the national railway "red flag train", the national "may day" honors such as "women model post", national march 8th red flag collective, and national youth civilization award have been well received by the society.

their stories, from one person’s perseverance and dedication to the glorious deeds of a group, have grown and progressed together with the times. they are the most beautiful scenery on the jinwen-wenzhou railway, and they are the "sonorous roses" blooming on the railway line. their 26-year railway career has sharpened their iron will, and the winding jinwen-wenzhou railway map has transformed into their tenderness. the train crew operation area leads generations of crews to stick to the front line, use their youth to build "beautiful trains" on thousands of miles of railway lines, and use practical actions to contribute to the 75th anniversary of the founding of new china. (over)