news

attention student travelers

how to verify the preferential qualifications for the 2025 school year?

new customer regulations in place

what are the changes involving student passengers purchasing tickets for travel?

let me highlight the key points!

what is student discount qualification verification?

before taking the train every school year (one school year is from october 1st to september 30th of the following year), students must go through the student discount qualification verification procedures through the railway 12306 app or go to the designated ticket window or automatic ticket vending machine at the station.

the 2024 version of the "national railway group customer regulations" adds an online verification method for student preferential qualifications, while still retaining offline verification channels.

how to conduct online student qualification verification

the railway 12306 system will connect to the ministry of education’s student information network for online verification based on the student status information filled in. currently, only students from general higher education institutions are supported to complete student qualification verification online.

if the school where the student travels is not on the list of higher education institutions that support online verification, he or she must bring valid documents (student id card with student train ticket discount card and original id card) to the station manual ticket window or automatic ticket vending machine. offline verification.

at present, the railway department no longer verifies whether the student id card is accompanied by a student discount card for passengers who have purchased student tickets. however, when applying for qualification verification through the station ticket window or automatic ticket vending machine, you still need to present your student id card with a student discount card.

focus on it! student passengers who have passed the online verification must carry the original student id card with them when boarding the bus. the preferential bus zone in the student id card must be stamped with the official seal of the school.

how to conduct offline student qualification verification

if the online student discount qualification verification fails, the verification status of the student ticket purchased online will be unverified. you need to reserve sufficient time before boarding the train and go to the designated ticket window or automatic ticket vending machine at the station to obtain your identity document and train ticket. discount qualification verification procedures for student discount cards.

click the "bind discount qualifications" and "bind qualifications for student discount tickets" buttons on the automatic ticket vending machine. after carefully reading the "binding instructions", place the student id card and id card with the student train ticket discount card on them in turn. in the "discount card and id document reading area" of the automatic ticket vending machine, just follow the prompts to complete the verification and binding.

how many discounts can be deducted from purchasing student tickets in installments?

in the new passenger regulations, the rules for the sales area of ​​student discount tickets are revised from "short-cut route" to "relatively short-cut route or reasonable route" to facilitate student travelers to arrange their itinerary reasonably.

according to the preferential travel section stated on the student id card, if there is no direct train or one section of the emu train can be purchased in sections, the arrival station of the first section of the ticket and the departure station of the second section of the ticket should be the same or the same city railway passenger operation station, and the deduction will be made at this time reduce the number of discounts by 1. if the price exceeds the discount range, student discount tickets will not be sold.

note: when purchasing a connecting ticket, you need to ensure the continuity of the purchased section, and the connecting ticket should not be transferred for more than 24 hours. otherwise, the number of discounts will be deducted according to the number of tickets purchased.

situation 1: the student discount range is ae. if you purchase ab, then purchase bd and de, one discount will be deducted.

scenario 2: the student discount range is ae. if you buy ab, you will be deducted twice when you buy de. however, if you later buy bd to complete the connection, you can appeal for the discount on the railway 12306 app or call 12306 to appeal.

how to check/adjust the number of student discount qualifications

open the railway 12306 app and click "my" and "student qualification verification" to enter the student discount area to check the remaining times.

if you find that the number of discounts used is abnormal, you can submit an appeal for the abnormal number of discounts. click "ride record" to enter the ride record page, click "go to appeal" in the upper right corner, drag and merge to adjust the discounted itinerary.

and these popular questions

↓↓↓

Q

can i only go through the manual channel to buy student tickets?

A

after passing the student discount qualification verification, you can self-service real-name verification and station entry and exit ticket checking with your resident id card.

Q

can student ticket discounts be accumulated?

A

cannot. the discounted rides are valid according to the school year. the rides in the current school year cannot be used in the next school year. the unused rides in the current school year cannot be reserved for the next school year.

Q

what should i do if i fail to apply for or pass the student qualification verification and my ticket is replenished?

A

after arriving at the station, you can present the train ticket, student id card and the valid id used when purchasing the ticket (if the train issues a paper passenger record, you should also bring the paper passenger record), and go to the station ticket window within 30 days for qualification verification and refund procedures. after passing the qualification verification, the number of student train ticket discount cards will be deducted and the replacement ticket price will be refunded without refund fees.

Q

if i don’t bring my student id card when taking the bus, can i show my xuexin.com information to prove my student identity?

A

can't. student passengers who purchase student tickets must bring their original student id card to board the train.

the railway department reminds students and passengers

www.12306.cn

railway 12306app

it is the only online train ticket sales channel for china railways.

purchase student tickets or verify student discount qualifications

do not use third-party software

not only are there additional fees

there may also be a risk of personal information leakage

if you have any other questions

welcome to leave a message in the comment area!

source: china railway

author: yang yutian, zhou mo, mulin, chen yiqun

process editor: u060