the hot and sizzling road of “connectivity”——zhejiang unicom service star lin jie
2024-09-11
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40℃, 41℃! the continuous hot and sunny days make people choose to stay indoors as much as possible. it is particularly important to use the internet to meet various needs such as learning, socializing, working, and playing games. in order to ensure smooth internet access for the general public, ningbo unicom smart home engineers stick to the front line of work and run around thousands of households in the heat wave. they shoulder the mission of solving network problems for millions of families, showing selfless dedication and professional attitude.
lin jie, an engineer of china unicom smart home, is responsible for the smooth network access of nearly 3,000 broadband and fixed-line users in hangzhou bay new area. wearing work clothes, a helmet, and holding professional tools, this straightforward young man always has a bright smile on his face and shuttles around every corner of hangzhou bay. from early morning to dusk, as long as the customer needs it, lin jie will always respond immediately. with his rich experience and professional knowledge, he can quickly locate the problem and take effective measures to repair it, protecting the smooth network access in the area with his actions.
under the scorching heat, zhijia engineers not only have to face physical fatigue and discomfort, but also have to deal with various complex network failures. the areas that lin jie is responsible for are mostly urban-rural fringe areas, and the inspection of outdoor lines is more complicated than that of ordinary communities.
one day, lin jie received a call from grandma yao in his jurisdiction, saying that the broadband network could not be connected. his uncle had an appointment with his chess friends and it was almost time, but he couldn't bear to let xiao lin come to check in the middle of the day in such a hot day, so he made this call in a dilemma. lin jie considered that the old couple were usually alone at home, and it was so hot outside. the only entertainment was to read the news online and play chess. if even this entertainment was gone, how boring would it be? what if the old lady got hurt? it would be even more terrible. thinking of this, lin jie put on his backpack without hesitation and set off for grandma yao's house.
after checking section by section, the fault location was finally determined. it was found that the outdoor optical cable was aging, and the outer sheath had problems due to high temperature exposure. it needed to be repaired as soon as possible. although the outdoor temperature had reached more than 40 degrees, lin jie still climbed up the ladder and started the repair work. after a while, his back was soaked with sweat. lin jie didn't care about these things, and was determined to repair it as soon as possible so that grandma yao's home network could be connected. seeing lin jie's face flushed by the sun, when he returned from the outdoors to the indoors again to test whether the network was connected, grandma yao felt distressed and quickly took out ice water to cool the young man down.
customers have seen and felt the selfless dedication and professionalism of china unicom smart home engineers. with their superb skills, rigorous work attitude and selfless dedication, they ensure the stable operation of the broadband network, bring customers a smooth network experience, and win the trust and praise of customers. (xianning news network)
