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he thought he had been cheated.

mr. jiang runs a physical therapy center in a market in xi'an. in july this year, a salesperson suddenly contacted him to sell him moxa sticks, hot moxibustion creams, and moxibustion beds.

the salesperson claimed to be a "smart moxibustion manufacturer" from henan. mr. jiang communicated with him on wechat, and the other party introduced that a box of moxa sticks cost 800 yuan. the moxibustion bed does not need to be purchased separately. mr. jiang only needs to get moxa sticks and hot moxibustion cream from their company, and the bed will be put in the store.

"the other party said that the first cooperation would be to use a box of moxa sticks and a box of hot moxibustion cream together. i said that the store already had hot moxibustion cream, so i could just buy two boxes of moxa sticks. the other party provided the company's qr code, and i paid the cooperation fee of 580 yuan via wechat. after that, the salesperson asked me if i had alipay and that i needed to continue the operation on the 'renrenzu' applet on alipay."

mr. jiang recalled that he scanned a qr code sent by the salesperson and entered the "renrenzu" platform to sign an agreement with the manufacturer. "i noticed that the agreement was an installment payment agreement, but several people from the manufacturer told me to sign it first."

on july 28, mr. jiang received the goods. on the day of receiving the goods, he opened the moxibustion bed to experience it and found that the smell was very pungent. he then contacted after-sales service to return the goods. after-sales service said that the cooperation period was one year, 1,600 yuan would be deducted every month, and two boxes of products would be given.

"i asked the salesperson i had been dealing with, and she had never mentioned to me that 1,600 yuan would be deducted every month for a year. she replied that it was not that 1,600 yuan was deducted from me every month for no reason, but that the 1,600 yuan was the money i got from them for the moxa sticks or hot moxibustion cream."

on august 28, mr. jiang's alipay account was deducted another 1,600 yuan. he believed he was cheated by the company and contacted renzu several times in the past month to intervene. on september 2, he sent the moxibustion bed and moxa sticks back to the place of shipment. the platform said that if the merchant refused to accept them, they would intervene.

"i don't dare to put money into alipay now. adding up the cooperation fee, shipping fee and deducted money, i lost a total of about 4,700 yuan."

on september 3, the reporter used mr. jiang's mobile phone to open the renrenzu platform and found the order of "three-way catalytic fully automatic intelligent moxibustion bed, delivered after renting". the order cycle was 365 days, the total rental fee was 19,200 yuan, and it was deducted in 12 installments.

the merchant uploaded its business license on the platform. the business name is henan ai shang biotechnology co., ltd., and its address is in a building in an industrial development zone in zhengzhou, henan.

the reporter contacted the renrenzu platform, and the operator said that the relevant department of the platform is verifying the situation of the merchant, and will reply to mr. jiang as soon as the result comes out. the platform currently supports mr. jiang's request for return, and if the merchant refuses to take back the product, the platform will intervene.

the operator mentioned that henan aishang biotechnology co., ltd. is a new merchant cooperating with the platform.

at noon on the 3rd, according to the phone number provided by mr. jiang, the reporter contacted mr. wang of aishang company. mr. wang said that the salesperson had discussed the cooperation model with mr. jiang over the phone. for example, even if there were communication problems between the salesperson and mr. jiang, mr. jiang signed the agreement himself.

the reporter confirmed with wang the business model of his company, that is, customers rent moxibustion beds through the renrenzu platform for one year, and the beds are given away after the rent is over. the rent is paid in 12 installments, 1,600 yuan per month. at the same time, the company provides two boxes of products per month.

"we are not trying to force a sale. since we have signed the agreement in the early stage and it is written very clearly, if he wants to unilaterally terminate the contract, we will go through the normal legal process." wang said that their company has already sued mr. jiang and will send a letter to mr. jiang in two days.

at around 19:00 on september 3, mr. jiang told reporters that aishang company had signed for the goods he had sent back. he was waiting for the result of the platform's intervention.

huashang daily dafeng news reporter chang pengduo k25