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on august 30, jingbo yoga, which owns 14 stores in nanjing, posted an "apology letter" on its official wechat account, stating that it was forced to close all stores on august 29.

many consumers said that they had just purchased an annual membership card, but it was closed before they could use it up. what should they do about their losses? in addition to the losses of consumers, some employees also reported that jingbo yoga owed them wages and had not yet paid them.

sudden closure of all stores

jingbo yoga was founded in 2011. it is a yoga brand chain store that integrates yoga training and education. the trademark owner is zhao jingbo. on august 30, the official wechat account of jingbo yoga issued an "apology letter", which mentioned that due to a series of emergencies brought about by recent public opinion and the drag of poor management of some venues, all jingbo yoga's normally operating stores have also been seriously affected. because public opinion caused widespread panic among members and the situation was out of control, all stores were forced to close on august 29.

the letter stated that employees and members are all victims.in particular, the jingbo yoga brand was the biggest victim of this public opinion. the brand’s 14 stores in nanjing (including the newly renovated store that was about to open) that had been in operation for more than ten years were destroyed.we are extremely saddened and will investigate any malicious online dissemination activities to the end.

jingbo yoga said in an apology letter that they are not running away. "we have survived the epidemic and are now seeking help from various channels, including government departments and investors. we may transfer some stores in the future to protect the rights and interests of members as much as possible. for stores that are closed due to serious losses, we will arrange for other brand venues to take over nearby classes. there is a lot of public opinion about us on the internet now. we urge everyone to look at it rationally and support us so that your interests can be maximized. due to the sudden incident and the untimely response, it will take time for the store to make subsequent arrangements. we will notify everyone as soon as there is a result."

according to modern express, ms. hu, who lives in jiangning district, nanjing, has been a member of jingbo yoga for ten years. on june 27, she spent nearly 10,000 yuan to renew her membership for two years. on august 27, ms. hu was still taking classes. unexpectedly, on august 28, ms. hu was notified that there was no teacher and the store was closed that afternoon.

at the jingbo yoga store on the 4th floor of the golden eagle world in jianye district, ms. xu, who lives nearby, said she paid for an annual membership card here, spending a total of more than 15,000 yuan. "on august 28, i was still taking classes in the store, and i asked the clerk and the coach, and they all assured me that this store in the golden eagle world would continue to operate."

ms. xu never expected that the clerk's firm promise the day before would become a joke the next day. on august 29, she came to jingbo yoga in golden eagle world again, but the door of the store was tightly closed. "there are still many personal belongings that i haven't had time to take."

another consumer also said that as recently as mid-august, the store was still holding events to attract new customers.

warm reminder issued by golden eagle world source: modern express

on social media, some netizens also left messages saying, "i just recharged 10,000 yuan and only took six private lessons."

according to the wechat account of jiangsu traffic broadcasting network, a consumer, ms. shi, bought an annual membership card for more than 6,600 yuan at jingbo yoga yuhua store. "for example, when i applied for the membership card before, i asked them to give me more discounts, but they refused. but when i renewed the membership card at the beginning of this year, it was easy to bargain. the course management this year is obviously chaotic compared to before. it is often the case that i cannot make an appointment for the courses i want, and i need to check out the time to grab the classes. the quality of many aspects has declined. it seems that there were signs of this long ago."

image source: screenshot of jingbo yoga official website

according to modern express, in addition to the members' losses, jingbo yoga also owed wages to many employees. lily (pseudonym) is a part-time coach at jingbo yoga. in august last year, she taught at two jingbo yogas. in the past year, jingbo yoga's wages have never been paid normally. however, although there will be delays, they can basically be paid. lily originally thought that the more than 10,000 yuan in arrears of wages would be paid in batches, but unexpectedly, jingbo yoga announced the closure of the store on august 29. "it's completely broken, and i can't get my salary." there are many coaches like lily who have been owed wages. employees with the same experience have organized a rights protection group, which currently has more than 200 people. according to statistics from the group, the amount of arrears of wages is more than 2 million yuan.

can i get the recharged money back?

in the past two years, it has become common for yoga chain brands to suddenly close their stores.

according to cctv news, on june 1 this year, beijing kamo yoga officially issued a notice announcing its permanent closure. earlier, on the evening of may 21, kamo yoga's official account suddenly issued a notice of closure. the notice showed that kamo yoga would be closed for adjustment from may 22, and all members' rights and interests would be automatically extended. in the month of closure, many kamo yoga stores also carried out multiple rounds of promotional activities. some stores were still selling membership cards through various means until may 20.

in july this year, according to qingdao xinwang, the local shangchan yoga suddenly closed a large number of stores, and these stores did not notify students in any form before closing.

according to a report by palm spring city in august, in kunming, a fitness gym called "manya yoga pilates" suddenly closed its doors recently. it only posted a notice saying that the company's capital chain was broken and it could not continue operating, and then it disappeared.

the application of prepaid consumption is becoming more and more widespread, but if the merchant suddenly runs away, the prepaid fee will be wasted. this is the most troublesome problem for consumers and also the key to solving prepaid payment infringement.

if consumers encounter similar situations, and there is still a balance in the card after recharging, how can they protect their rights? a lawyer said that if the store or its parent company refuses to assume relevant obligations, consumers should keep the contract, invoice and other credentials and report to the relevant administrative department as soon as possible. in order to better protect their legitimate rights and interests, it is recommended that consumers file a lawsuit with the people's court at the same time.

in order to maximize the protection of consumers' financial security, governments at all levels are actively exploring solutions.

according to cctv reports, shijingshan district of beijing, as the first pilot in the country, has built a prepaid consumption credit supervision and service platform, which includes education, catering, beauty and hairdressing industries with frequent prepaid consumption under key supervision, and adopts special deposit account management for all enterprises engaged in prepaid consumption. among them, the fund supervision ratio of training institutions is 100%; for enterprises in the catering, supermarket, retail and resident service industries that pre-collect funds exceeding 500,000 yuan, the fund supervision ratio is 40%; for childcare institutions that pre-collect consumer funds exceeding 20,000 yuan at one time, the fund supervision ratio is above 50%.

after the prepayment supervision platform was put into operation in shijingshan district, beijing, an education and training institution that had been in operation for 27 years suddenly announced its closure and posted a message on its official wechat public account, "due to operational difficulties, it will no longer be able to provide teaching services and may not be able to meet refund requirements." since then, more than 500 campuses of this training institution across the country have suspended classes and closed down, and 32 campuses in beijing are facing closure, including the beijing shijingshan lugu campus.

a staff member of the prepaid supervision platform in shijingshan district, beijing, told reporters that three parents had purchased courses from the training institution through the platform, with a total prepaid fee of 114,000 yuan. after the training institution closed down, the three consumers successfully got back all their prepaid fees under the coordination of the platform.

cctv reported that the country attaches great importance to the many problems that arise in prepaid consumption. a large number of laws, regulations and normative systems with strong supervision and regulation are being formulated.