@Taiyuan people have many tricks in air conditioning repair. It is best to choose regular soldiers
2024-08-16
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This summer, the temperature in our city has been high, and the frequency of air conditioning use has increased. Air conditioning technicians have been in great demand and have become the most difficult to make appointments with. Because of this, some citizens who "can't wait" searched on mobile apps and found some unlicensed air conditioning technicians, which caused a lot of trouble. In order to prevent consumers from encountering repair traps such as repairs without illness, major repairs for minor illnesses, large replacements for small parts, and exorbitant prices, some air conditioning manufacturers recommend that consumers should check the official website for regular after-sales service personnel to come for repairs, which will make people feel more at ease.
Hot weather brings a sharp increase in business
In June, July and August, Master Gu from an appliance repair shop in Tianhe Digital City on Nanneihuan Street was very busy. "On the busiest day, we repaired eight air conditioners." He said that since June, the number of home appliance repairs has increased sharply, more than doubled compared to usual, and the most common of them are air conditioners. "This year, the heat came early and was severe. People use air conditioners for longer and more frequently, and there are more corresponding problems. The most common ones are refrigeration problems and water leakage problems. In particular, the performance of some older air conditioners has deteriorated, causing the air conditioner outdoor unit compressor to shut down or malfunction due to poor heat dissipation."
Later, the reporter visited several other repair shops and found the situation to be similar. In a repair shop on Shuangta West Street, there was only one receptionist responsible for watching the shop and answering the phone. He said that the staff was very tight and all the air conditioner technicians were "scattered". Appointments had to be made by phone or WeChat, and sometimes it took several days to get a reservation.
Regular after-sales service to prevent "copycat"
Master Gu is busy because he has a "certificate". His shop has passed the assessment and certification of several electrical appliance brands and reached cooperation with them. It is an "official channel" and related business accounts for 70% to 80% of the business in the shop. However, some repair shops with poor technical capabilities, and even some "half-full" repairmen, publish information through mobile phone applications and take on all kinds of repair business. Some citizens who are not aware of the situation blindly seek convenience and speed, and sometimes spend more money, or even spend money but the home appliances cannot be repaired, and they still feel angry.
Some time ago, the air conditioner in Mr. Ma's home stopped blowing air, and he found a chain maintenance platform through a mobile phone application. After the maintenance personnel came to inspect, they quickly determined that the "wind turbine was broken and could not be repaired", but it could be recycled as scrap at a price of 200 yuan, and gave a solution to exchange the old for the old, that is, to exchange it for a second-hand air conditioner of the same brand at a price of 1,500 yuan. After repeated consideration, Mr. Ma decided to ask again, and after finding a way to contact the brand's maintenance personnel, he found out that it was just a line in the indoor unit that was broken. It was restored by replacing a line and wrapping it tightly with tape. In total, the door-to-door fee was 50 yuan, the inspection and maintenance fee was 130 yuan, and the total cost was 180 yuan.
In this regard, Master Gu said that nowadays, information is more developed, and consumers can find out the prices for small problems such as replacing parts and adding Freon as long as they are willing. The profit of repair is not that high, so some people deliberately "scare" and encourage customers to trade in old machines for old ones to earn high profits. Then they recycle the old machines, take them back for refurbishment, and find an opportunity to replace them with customers in the same way, forming a closed loop. Therefore, it is recommended that consumers check the official website of the air conditioner brand and ask regular after-sales service personnel to repair them.
Reporter Liu Xiaoliang
