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Shanghai has been experiencing high temperatures for several days in recent days.Linyuan 2nd Village, Zhujing Town, Jinshan DistrictMr. Deng was very distressed.The old lady who lives alone upstairs likes to pick up things and bring them home.The odor made the neighbors miserable.

Persuasion is fruitless, should we sue? How should we resolve the issue...

Speaking of his upstairs neighbor, Grandma Xiao, Mr. Deng couldn't help but complain: "This has been going on for more than a day or two. I used to know that the old lady living alone upstairs liked to pick up things and bring them home. Although we knew it was unclean, we turned a blind eye to it, thinking that once the door was closed, out of sight, out of mind. ButNot only has the odor been getting worse over time, but a while ago, water seeped into my house for some unknown reason.”

The accumulated conflicts became the fuse. After no one responded to his visit, Mr. Deng immediately called the neighborhood committee for help. After learning about the situation, the neighborhood committee immediately went to check on the situation. Unexpectedly, the old lady was really hard to find. Not only did she not answer the phone, but because of her "picking up addiction", she spent most of the day outside collecting garbage. After many visits, Xu Qian, secretary of the neighborhood committee party general branch, and the community mediator finally waited for Grandma Xiao who happened to return home.

Although the reasons are explained,Grandma is very resistant to outsiders coming to her houseAfter repeated persuasion, Grandma Xiao only agreed to let her check and leave quickly. Recalling the moment when she opened the door, Xu Qian, who was mentally prepared, was still "shocked".As soon as I opened the door, a strong stench hit me.Walking inside, the living room, bedrooms, and even the bathroom bathtub are all piled with garbage of all sizes. "We found that Grandma Xiao's family has much more to deal with than just this water leak."

The 70-year-old grandma who lives alone likes to pick up things and bring them home

The old lady is over 70 years old and has no children or spouse. After comprehensive consideration, the neighborhood committee decided to cooperate with the property management to help her repair the leaking area for free, and at the same time, it could also solve the urgent need of Mr. Deng downstairs as soon as possible. Grandma Xiao did not object to the repair. After several investigations, it was confirmed that the main cause of the leak in Grandma Xiao's house was the broken glass windows and roof. The neighborhood committee contacted Xinjing Property Management and quickly replaced the room and balcony glass for her, and also repaired the main roof.

The water leakage problem has been solved, but what about the garbage in the house? Xu Qian said that the challenge is not only the difficulty of cleaning and removing, but alsoThe reason is that the living habits that the elderly have developed over a long period of time are difficult to change.Further communication repeatedly hit a wall. Although the neighborhood committee repeatedly told Grandma Xiao that they would organize forces to help her clean up, Grandma Xiao refused on the grounds that she could clean up herself.A week passed in a flash, and Grandma Xiao still went out early and came back late, but there was no sign of cleaning up.The neighborhood committee and Mr. Deng urged again, and they still received the reply that they would handle it.

“At the time, I thought, I should sue.We can’t always live in this stench. It’s okay when it’s cold, but it’s really unbearable when it’s hot.” ​​The law has no direct regulations on personal residential hygiene, and it is impossible to force entry and cleaning. Even if the neighbors sue Grandma Xiao, it is usually difficult to enforce the law.

Just when Mr. Deng was about to file a lawsuit, the neighborhood committee relied on the town’s “three offices and one court” joint coordination mechanism to invite police officers, judges, and mediators into the community. “We still hope to resolve this dispute through mediation at the lowest cost and without intensification,” said Xu Qian.

Grandma Xiao was very reluctant to sit down and talk, and the mediator finally made an appointment with Grandma Xiao after making more than ten phone calls.

At the mediation site, Judge Wang analyzed the situation from multiple perspectives, including law, morality, and neighborhood relations. "Grandma, there are so many garbage and debris in your house. After a long time, it will smell. It is definitely not good for people to live in such an environment. Now the smell is spreading, affecting the lives of the neighbors. If the neighbors win the lawsuit against you, the court can also enforce it. It will not be good for you at that time. We Chinese people value our reputation, don't you think?"

Xu Qian played the emotional card: "Grandma, look, last time I found that you had rashes in many places on your body. We also consulted the family doctor, and she said that this is probably caused by the large number of mites and bacteria in the home environment. If we clean the house, the rashes on your body will gradually heal and you will feel better."

Move them with emotion and enlighten them with reason.After more than an hour of persuasion from the mediators of the "three institutes and one court", Grandma Xiao finally gave in., she said: "Then come next Sunday morning."

Ten volunteers and cleaners came to clean up the

On the agreed cleaning date, the neighborhood committee organizedTen volunteers and cleaners went door-to-door to clean up, the judge and the police also arrived at the scene. After the community police told Grandma Xiao to take her valuables with her, the cleanup staff started to act separately.

Garbage cleaned up from grandma's house

"There are beehives in the corners, and there are cockroaches, maggots, and centipedes in the garbage."Jin Yecong, a neighborhood committee worker who participated in the cleanup, said, "It's a good thing we cleaned it up, otherwise it would have been a lot of safety hazards for the old lady." The cleaning and disinfection work lasted for two days.A total of more than 150 bags of garbage were sorted out, which took a 5-ton garbage truck two loads to complete.Taking this opportunity to break the ice, the neighborhood committee also gave Grandma Xiao a convenient service contact card, reminding her to contact the neighborhood committee when she needs anything and to keep the house clean. The neighborhood committee will also pay real-time attention to Grandma's living conditions and send her gifts during the New Year holidays.

Grandma's house after cleaning

"What impressed me most was the old lady standing outside the door watching everyone sweating as they cleared out bags of garbage.I felt very embarrassed and kept saying thank you to each staff member for their hard work."Xu Qian said that seeing everyone's enthusiasm and sincerity, Grandma Xiao's attitude changed in a short period of time, from hostility and resistance to acceptance and trust, which was not easy.

Neighbor Mr. Deng also saw the whole incident and was very moved. He was originally prepared to go to court, but now both sides are happy. He said that all his gratitude is condensed in the banner...

"Thank you for doing a great thing for us residents. Otherwise, we don't know how we would have gotten through this hot day."

Mr. Deng came to the neighborhood committee and presented a silk banner. Regarding the "gold content" of this silk banner, Mr. Deng said excitedly: "On behalf of our residents, I would like to thank you.This time you not only solved our discomfort for a few days, but also solved the discomfort for the rest of our lives.”

Mr. Deng, the neighbor downstairs of the old lady, sent a banner

Source: Eastday.com

Author: Yin Jieru and Huang Lichun