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▲some netizens announced that a large number of tourists outside the terracotta warriors and horses scenic area were unable to enter on the evening of the 4th.

in the past two days, many netizens have posted news saying that on the evening of october 4, they were taken by a tour group to the terracotta warriors and horses scenic area in xi'an, shaanxi, outside the mausoleum museum of emperor qin shihuang, but were told by the tour group that they did not get the promised tour group items. the tickets for the terracotta warriors and horses included in the package can only be left after a long wait, and the travel agency is only willing to compensate for the ticket costs.

an industry insider in xi'an's tourism industry said in an interview with a red star news reporter on the 6th that the terracotta warriors and horses scenic area temporarily added nearly 10,000 tickets on the evening of the 3rd of this month, but the policy was not extended to the 4th, causing some travel agencies to think that the 4th there is also an opportunity to get temporary tickets and use them to attract tourists.

staff of qin shi huang’s mausoleum museum told red star news reporters on the 6th that the ticket check-in time was indeed postponed on the evening of the 3rd due to too many tourists. however, this policy is a temporary policy. qin shi huang’s mausoleum museum now only has 65,000 tickets per day, and tourists need to start from bookings are made on the online platform and no group tickets are set up. a red star news reporter noticed that as of the afternoon of the 6th, platform information showed that there were nearly 30,000 remaining votes for the qin shi huang mausoleum museum on the 7th.

netizen posted:

the travel agency promises to release tickets

waiting for hours is still "a trip in vain"

on october 5, several netizens announced that after signing up for a tour group that included the terracotta warriors and horses project, they were taken to the terracotta warriors and horses scenic area by the tour guide on the evening of the 4th, outside the mausoleum museum of the first emperor of qin, but were told by the tour group that i didn't succeed in grabbing a ticket, so i had no choice but to leave after waiting for several hours.

a netizen posted on weibo that he signed up for the one-day tour online. in addition to watching multiple performances, the most important thing is that the tour includes a visit to the terracotta warriors and horses. "i signed up for the tour because i didn't get a ticket. the travel agency promised that tickets for the terracotta warriors and horses would be released in the afternoon, so i believed them and spent more than 500 yuan to sign up for the tour."

the netizen said that after he arrived at the gate of the terracotta warriors scenic area with a tour group on the evening of the 4th, he was told by the tour guide that he needed to "try his luck" and wait. after waiting for 5 hours, he still had no tickets. the tour guide said that the travel agency refunded the 120 yuan ticket for the terracotta warriors and horses. cost, "they say that if you don't come to the terracotta warriors and horses, your visit to xi'an is in vain. it seems that my visit is in vain." another tourist who had the same experience said that he also encountered such a situation on the evening of the 4th and had already called the police.

a noodle shop merchant outside the main entrance of the qin shi huang mausoleum museum told red star news reporters on the 6th that there have been more tourists visiting the terracotta warriors and horses during the national day holiday. on the evening of the 3rd, i heard that there was a temporary increase in ticket issuance. "i suspect that some travel agencies may feel that there will be more tickets later. this situation will also happen for a few days, so i will tell tourists that they can buy tickets."

the museum responded:

no "internal tickets"

it is not recommended to display ticketless tour tickets online

▲september 30, qin shihuang emperor’s mausoleum museum pictures according to visual china

a staff member of the emperor qin shi huang’s mausoleum museum told red star news on the 6th that the daily ticket check-in deadline for the terracotta warriors and horses is 5 p.m., and clearance will begin at 6 p.m. however, due to too many tourists on the afternoon of the 3rd of this month, the ticket check-in deadline will be changed. it was postponed until 5:30 pm, but it returned to normal after that. according to reports, in order to meet the needs of foreign tourists to visit the museum, the scenic spot temporarily opened an additional night show and sold more tickets on october 3. this is the second time in the past 45 years that the terracotta warriors and horses has opened a night show.

regarding many netizens' suspicion that travel agencies can obtain "internal tickets" for the terracotta warriors and horses, the staff member said that tickets for qin shi huang's mausoleum museum require tourists to make reservations online. "even travel agencies need to get tourists' identity information before they can help make reservations. if you see that there are no tickets available online, we do not recommend that tourists go to a travel agency and sign up again, because they can't make reservations either."

an industry insider who has been engaged in tourism in lintong, xi'an for many years told red star news on the 6th that tourists were stranded outside the terracotta warriors and horses scenic area during the national day this year. on the one hand, it was because the passenger flow was too large, and the maximum daily number of tourists in the scenic area was only 6.5. thousands of people. on the other hand, it is because various travel agencies have difficulty giving up the huge passenger flow during the national day and will overbook tours without buying tickets.

an industry insider told red star news that tourists coming to xi'an want to see the terracotta warriors and horses, and those who didn't get tickets signed up to join the tour. the travel agency takes the id card to grab the tickets. if you can get it, go in. if you can't get it, wait at the entrance of the scenic spot. as a result, there were no more tickets for the terracotta warriors and horses scenic area on the 4th, so tourists were stranded because they couldn't enter.

"every afternoon, the terracotta warriors and horses scenic area will release a wave of tickets, but there are really no tickets on the afternoon of the 3rd. some travel agencies have already collected tourists. there were too many people at that time and there was nothing we could do. the scenic spot opened night tickets and released the tourists who were stranded outside the scenic area. "go in." the industry insider said that after the increase in tickets for the terracotta warriors and horses scenic area no. 3, some travel agencies thought that the no. 4 scenic area would continue to release tickets due to the pressure (passenger flow), but in the end they did not increase the tickets again, resulting in a large number of tourists being stranded that day, causing many complaints.

the industry insider said that the main reason why travel agencies overbook tours is that no one is willing to give up such a large passenger flow during the national day holiday. "nowadays, travel agencies are ranking on online platforms. for example, two travel agencies have one-day tour projects. travel agency a is the first and travel agency b is the second. although they know that the scenic spots have no tickets, who dare to close the ticket purchase first? if the first place is closed, the second place will come up, then the influence of the travel agencies that are lagging behind after the national day will definitely be much smaller, so they are counting on the wave of traffic during the national day. there are more and more tourists without tickets.”

insiders:

the scenic spot implements "integration of people and witnesses"

many travel agencies suffered heavy losses

the industry insider also said that the qin shi huang mausoleum museum implements a unified ticket and witness system, which makes it difficult for many travel agencies to "send guests off" to scenic spots as they did in the past. tourists in the tour group only sign up for the tour after arriving in xi'an. before that, in order to stock up on tickets, travel agency staff would borrow id cards from relatives and friends to buy tickets. after the tourists arrive, they can enter with the id cards used to purchase the tickets.

“but this year, the combination of identity card and id card was particularly strict, and many tourists were stuck outside. in the end, tourists who did not get in complained and called the police.” the industry source revealed that many travel agencies suffered heavy losses this year due to over-accommodation of tourists. “on-site tourists were directly compensated three-for-one and were interviewed by the cultural and tourism departments to accept punishment. therefore, on october 5, many tour groups without tickets were disbanded on the spot and did not even go to lintong, where the terracotta warriors and horses are located. "

fu jian, director of henan zejin law firm, said in an interview with a reporter from red star news on the 6th that if the travel agency promises to grab tickets to the terracotta warriors and horses before tourists sign up, this is a contractual clause of the tourism service contract. if the travel agency ultimately fails to perform this service, it will constitute a breach of contract. if liquidated damages are stipulated in the contract, tourists can ask the travel agency to bear the liquidated damages. if no liquidated damages are stipulated, tourists can ask the travel agency to bear the losses suffered by the tourists.

red star news reporters noticed that on the morning of the 4th, the qin shihuang emperor’s mausoleum museum issued a notice saying that currently, the tickets for october 4, 5, and 6 have been sold out, and there are still tickets left for october 7. the museum also reminds that in order to ensure smooth travel during the holiday, visitors who have not purchased tickets must not come. in addition, the qin shi huang mausoleum museum stated that the museum’s official ticket sales channels are and only the official ticketing website and wechat official account. the museum has never authorized any third-party organization or individual to book or sell tickets.

mr. su, who works in the tourism industry in xi'an, told the red star news reporter on the 6th that in fact, except for summer and concentrated holidays such as national day and spring festival, it is generally better to reserve tickets for the terracotta warriors. if the time is relatively flexible, it is recommended that tourists plan their visit well. itinerary, so you can get a better visiting experience. a red star news reporter inquired on the afternoon of the 6th and found that on the reservation platform of the qin shi huang mausoleum museum, there were nearly 30,000 tickets available on the 7th of this month.