beijing-zhangjiakou high-speed railway celebrates its fifth anniversary, with snow dream service creating a better travel experience
2024-09-25
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comic author: zhang yunwei
this year marks the fifth anniversary of the opening of the beijing-zhangjiakou high-speed railway. as my country's first intelligent high-speed railway that uses the independently developed beidou satellite navigation system and has a designed speed of 350 kilometers per hour, the beijing-zhangjiakou high-speed railway has not only carried the heavy historical mission of the century-old beijing-zhangjiakou, but also fully demonstrated the original intention of "people's railway for the people" with its "snow dream" service brand. with its excellent service and brand-new image, it has brought passengers an unparalleled immersive experience, added bright colors to the "great event" of the winter olympics, and also set an outstanding benchmark for the optimization and upgrading of china's railway services.
"the spirit is reflected in the subtleties, and success or failure is determined by the difference of a millimeter." during the festival, the "snow dream" crew carefully planned special activities to vigorously promote traditional culture, allowing passengers to deeply feel the warmth of home during the long journey. at the same time, the train launched an explanation service, as if opening a window of knowledge for passengers, allowing everyone to immerse themselves in the glorious history of beijing-zhangjiakou for a hundred years while listening to the history of beijing-zhangjiakou, the scenery along the way, and the introduction of the venues of the winter olympics. the tinnitus exercise developed for the characteristics of the beijing-zhangjiakou high-speed railway line with many tunnels is played before the train enters the tunnel, and the crew demonstrates it on the spot, which effectively relieves the discomfort of tinnitus caused by changes in air pressure. this innovative measure greatly reduces the fatigue of passengers on the journey. the "snow dream" crew shows its humanistic care for passengers by serving in subtle details, so that every passenger can enjoy a comfortable and caring travel experience.
on the beijing-zhangjiakou high-speed railway, the "snow dream" crew has always focused on the organic integration of intelligent technology and humanistic care, and is committed to creating an exquisite journey. the meticulous configuration of the special service boxes is extremely thoughtful. the hand warmers in the boxes provide warmth in the cold, the stain removal pens solve the troubles of clothing stains at any time, the children's books bring joy to the children, and the disinfectant wipes ensure hygiene and safety... all kinds of items are available, fully considering the various possible needs of passengers. at the same time, the intelligent luggage anti-lost artifact used on the train, through the mobile phone bluetooth connection, allows passengers to grasp the location of the luggage in real time, avoiding the trouble of lost or wrong luggage, adding a sense of peace of mind for travel, and caring for passengers to create a better travel atmosphere.
"doctors are kindhearted and their love is boundless." the crew of the "snow dream" flight has always adhered to the "people-oriented" service concept, changing passive service to active research. they deeply understood the needs of passengers and found that most of the passengers seeking medical treatment were from hohhot, baotou and datong. they carefully designed and produced a route guide for beijing hospitals, with detailed addresses of hospitals, transportation methods, and surrounding accommodation, catering and other information, providing great convenience for passengers going to beijing for medical treatment. whether it is equipped with intimate items such as cooling oil and summer tea, or providing a route guide for beijing hospitals, this passenger-centered directional service warms people's hearts like the warm sun in winter, allowing passengers to truly feel the care and warmth of "the great country".
five years of glorious journey, forging ahead. the "snow dream" service brand of beijing-zhangjiakou high-speed railway has won the heartfelt praise of the majority of passengers for its extraordinary service quality. in the post-winter olympics era, beijing-zhangjiakou high-speed railway will continue to unswervingly adhere to the purpose of "people's railway for the people", constantly innovate and optimize services, and contribute more powerful forces to realize the vision of passengers' beautiful travel. (gu chaowei)
