the light of youth illuminates the road of service——in memory of wang yangyang, an engineer of china unicom smart home in cangzhou, hebei province
2024-09-19
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in the cuierzhuang sales department of china unicom in cangzhou, there is a young smart home engineer who lights up the beacon of service in the name of youth and writes a glorious chapter of smart home engineers with professionalism and enthusiasm. wang yangyang, an outstanding member who joined the china unicom family in 2021, has lit up the color of youth with a sunny attitude since the moment he stepped into the job, deeply rooted excellent service in his heart, and became a beautiful landscape in the sales department.
1. ingenuity and service first
wang yangyang knows that service is the bridge between china unicom and its customers, and craftsmanship is the cornerstone of this bridge. he adheres to the work philosophy of "doing everything in advance and doing everything with care", and regards every appointment and every feedback as an opportunity to build trust with customers. whether it is door-to-door service regardless of rain or shine, or emergency response late at night, he ensures that customer needs are met in a timely manner with the fastest speed and the most professional skills. his dedicated service has not only won praise from customers, but also set a benchmark in the sales department.
2. deepen the market and lead with innovation
in wang yangyang's view, service is not only about solving immediate problems, but also about understanding market trends and guiding customer needs. he insists on visiting customers every day, going deep into customers' homes, and understanding their actual needs and potential problems. during his visits, he discovered the urgent need for live broadcast equipment from customers of the red date processing factory, and with his unremitting efforts and professional skills, he successfully overcame technical difficulties and opened up the first precedent of using china unicom's live broadcast equipment in cangzhou for customers. this innovative move not only brought tangible benefits to customers, but also won a good reputation for china unicom in the live broadcast equipment market.
3. pursue excellence and self-transcendence
faced with the ever-changing communication technology and customer needs, wang yangyang has never stopped improving himself. he keeps up with the company's development and actively participates in various training and learning to continuously improve his professional skills and service level. at the same time, he also transforms what he has learned into practical actions to promote the overall improvement of the service quality of the sales department. he knows that only by constantly pursuing excellence and daring to surpass himself can he better serve customers.
4. have light in your heart to illuminate the future
in wang yangyang's heart, there is always a light guiding him forward. this light is his love for work, his responsibility to customers, his pursuit of technology, and his vision for the future. he has used his actual actions to explain what a true smart home engineer is - not only must he have excellent technical skills and efficient service capabilities, but he must also have a heart that cares for customers and contributes to society. in the days to come, wang yangyang will continue to illuminate the road of service in the name of youth and with ingenuity as his soul, and contribute his own strength to the development of china unicom's business. (xianning news network)
