singapore airlines: no tolerance
2024-09-17
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a few days ago, a singapore airlines flight was forced to delay due to a passenger being rude to the crew, causing the flight to turn back.
on september 14, the hong kong airport authority staff confirmed to nandu reporters that singapore airlines flight sq897, which was originally scheduled to take off from hong kong at 20:25 on september 10 and head to singapore, was delayed to 23:39. singapore airlines apologized to the passengers for the inconvenience caused by the incident, emphasizing that all singapore airlines employees should enjoy a safe and respected working environment, and will not tolerate verbal abuse of employees.
it was revealed that on september 10, due to technical problems with flight sq893, some passengers were transferred to sq897, causing the departure time of flight sq897 to be postponed from 20:25 to 21:40.
when the plane was taxiing at the airport for takeoff, a passenger suddenly asked the crew for alcoholic drinks. the crew refused the passenger's request based on flight safety. the passenger was very dissatisfied and verbally abused the crew member. the crew member then reported the situation to the captain. after judgment, the crew decided to notify the airport tower, return to the apron on the taxiway, and request the police to assist on the scene.
on september 14, staff from the hong kong airport authority told nandu reporters that flight sq897, originally scheduled to take off at 20:25 on the 10th, was delayed to 23:39.
a reporter from nandu checked the "air travel" app and learned that flight sq897 actually took off from hong kong international airport at 23:39 on the 10th, and arrived at singapore changi airport with a delay of about 2 hours and 11 minutes.
according to information from "air travel", flight sq893 was originally scheduled to take off from hong kong international airport at 15:40 on the 10th and was expected to arrive in singapore at 19:35. the actual take-off and arrival times were 21:48 and 0:45 respectively, and the flight was delayed by about 5 hours and 10 minutes.
singapore airlines apologized to the passengers for the inconvenience caused by the incident, and stressed that all singapore airlines employees should enjoy a safe and respectful working environment, and singapore airlines will never tolerate such abusive behavior towards employees.
source | southern metropolis daily, n video
