picc life insurance’s “financial consumer rights protection” case: caring for pastoral consumers with heartwarming promises delivered to their homes
2024-09-07
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in order to thoroughly implement the spirit of the 20th cpc national congress, the third plenary session of the 20th cpc central committee and the deployment of the central financial work conference, adhere to the people-centered value orientation, and effectively prevent financial risks, in september 2024, the financial supervision administration, the people's bank of china, and the china securities regulatory commission jointly launched the "financial education promotion month" activity with the slogan of "finance for the people, new chapter, protecting rights and interests and preventing risks" around the annual theme of "protecting rights and interests and preventing risks". during the event, china life insurance will carry out the "consumer rights protection excellent case show" activity, aiming to popularize financial knowledge through vivid cases, enhance consumers' trust and satisfaction with the insurance industry, strengthen consumers' protection awareness, and jointly build a financial security line of defense.
on september 6, picc life insurance launched the second issue of "caring for pastoral consumers: warmth-warming promises delivered to their homes".
caring for special groups is a powerful practice of the concept of "finance for the people". ethnic minorities, people with disabilities, and the elderly may have problems such as language barriers and mobility difficulties. picc life insurance attaches great importance to the service experience of special groups. based on the actual situation of consumers, it provides warm services such as special handling, door-to-door service, online processing, and fast claims settlement, saving consumers from long-distance travel, delivering real commitment and care, and effectively enhancing the sense of gain, happiness, and satisfaction of special groups in financial services. (xianning news network)
