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"we drove 15 kilometers to eat hotpot, and it was our second time going there. in the end, our child was sent to the hospital!" on september 4, ms. yang (pseudonym) from shanghai told the huashang daily dafeng news reporter.

>>>it's hard to prevent

sitting around eating hot pot, i looked down and found that the back of the table was coated with cockroach medicine

ms. yang said that at 9 p.m. on august 22, she and her husband took their children and drove to a popular hotpot restaurant in yangpu district for dinner.

ms. yang said that there was an empty seat on the right hand side of the store. there was no baby stool for children, so adults and children sat together. "i didn't even carry a bag when i went out, i just brought wet wipes, and the table was clean. no one thought there would be cockroach medicine under the table."

ms. yang recalled that her son, who was less than 2 and a half years old, sat on her right. "while we were having hot pot, he was playing with the food on the table. he ate some seafood. children don't know how to use chopsticks. except for the occasional time when i used chopsticks to feed him, he would grab the food with his hands and put it into his mouth to eat."

ms. yang said that the family had been dining for about 30 minutes, and her son did not crawl under the table to eat. "he lowered his head to the bottom of the table, and then i saw the cockroach medicine under the table. "the hot pot restaurant should have surveillance video. i informed the store at the time, and the clerk just wiped the cockroach medicine under the table with a napkin."

ms. yang introduced, "the dining table is about 150 centimeters long and 50 to 60 centimeters wide. the cockroach medicine is applied on the back of the table, with a dot of cockroach medicine applied every five or six centimeters."

photo provided by the interviewee

the hotpot restaurant's method of killing cockroaches makes it hard for diners to guard against them. ms. yang said: "when adults sit down to eat, they may use their hands to hold the table and pull it. children may be a little impatient and touch under the table from time to time."

>>>send to hospital for treatment

vomiting, abdominal pain and diarrhea. the doctor initially diagnosed it as poisoning.

ms. yang confirmed that after the incident, the store sent someone to accompany them to the hospital to help with the child's treatment. "i don't know how much the hot pot cost because we had just started eating for half an hour and hadn't paid the bill when we went straight to the hospital."

the hospital's medical records showed that the patient had vomiting, green vomitus, and paroxysmal abdominal pain when he visited the hospital in the early morning of august 23. the initial diagnosis at the outpatient clinic was poisoning. the hospital diagnosed and treated the patient, and rechecked liver and kidney function. the child accidentally ingested cockroach medicine and had vomiting and diarrhea. pay attention to observation and seek medical attention in time if you feel unwell.

ms. yang's son went to the hospital for a checkup. photo provided by the interviewee

"the child vomited that night, had diarrhea for about a week, and his bowel movements were abnormal." on the evening of september 4, when ms. yang was interviewed, she took her son to the hospital for a follow-up examination. 13 days after the incident, ms. yang said that the child was not seriously injured.

"the doctor said this is chronic poisoning and that repeated examinations are needed within a month to determine if there is anything wrong with the child."

>>>complaints and reports

the boy’s parents: “i don’t want to use money to solve this problem”

ms. yang provided the receipt of the report received by the wujiaochang police station of the yangpu branch of the shanghai public security bureau. they not only called the police, but also complained to the local market supervision department.

photo provided by the interviewee

"the market supervision bureau replied that the business admitted it. when asked what i wanted, i said that first, they should publicly apologize and admit the facts, and second, they should suspend business for rectification, hire professionals to clean the cockroach medicine on the tables, and then resume business as usual."

at present, ms. yang has received a lawyer's letter from the hot pot restaurant. they do not seek compensation and have no intention of suing the restaurant. "the restaurant wants to use money to get rid of us, but i don't want to use money to solve this matter."

ms. yang hopes that relevant departments will rectify such stores and issue a notice so that the entire catering industry can change. "i hope they can remove cockroach medicine from their stores to prevent the same thing from happening again."

>>>the store apologizes

there is no adequate supervision of where cockroach gel bait is used

on september 5, the reporter contacted the hot pot restaurant involved several times. a staff member who answered the phone said that he needed to contact the store manager but was unwilling to provide the phone number of the relevant person in charge.

"you'd better call the store. i'm from the company. i'm not responsible for this incident."

the staff of the hot pot restaurant involved responded to ms. yang online and apologized. "because the store is required to carry out regular disinfection in accordance with food hygiene management requirements, there was no adequate supervision of the location where the disinfection company used cockroach killing glue bait, which caused your baby to accidentally touch the glue bait through the gap on the back of the table. when your baby was eating with his hands, he accidentally ate the glue bait left on his hands, causing harm to your baby."

the staff said that as soon as the incident happened, they arranged for the person in charge to accompany the parents and the child to the hospital for treatment, contacted the pest control company, provided the ingredient list and certificate of cockroach killing glue bait to help the doctor make a decision. at the same time, they arranged for the store to clean the glue bait in the gap of the table backboard. afterwards, the person in charge also kept in touch with ms. yang to understand the baby's condition. fortunately, the cockroach killing glue bait is slightly toxic, and the baby began to get better.

the hotpot restaurant staff said: "we hope you can put forward your demands. we will do our best to communicate and negotiate. we will not shirk our responsibilities."

the wechat communication records between ms. yang and the person in charge of the hot pot restaurant showed that the other party stated that he was already cooperating with the market supervision bureau’s investigation and could transfer the promised 7,000 yuan first.

>>>response from the municipal supervision bureau

we have received the complaint and are still looking for the company to investigate and verify.

on september 5, a reporter from the china business news contacted the wujiaochang market supervision and administration office in yangpu district, shanghai. the staff said that they needed to consult with the bureau and someone would be assigned to contact them. "the specific information needs to be communicated with the bureau."

the reporter contacted the yangpu district market supervision and administration bureau to learn about the progress of the investigation. the staff member in charge of handling the matter told the reporter, "we have received the complaint. the bureau is still looking for the company to verify the relevant situation. it is still in the process of handling it, and the conclusion has not yet come out."

when asked whether the store surveillance footage would be retrieved and whether cockroach medicine samples would be taken, the staff member replied: "you'll have to ask the specific department in charge. we'll go to the site to check."

regarding whether it is feasible for restaurants to apply cockroach medicine on the back of the table to kill cockroaches, the staff said: "it should be a measure to eliminate pests. if there are standards for this, our responsible department will go to the site to make a determination, because we don't know whether there are technical standards for pest control in restaurants, including the location of the table."

the staff member made it clear: "regarding complaints and disputes against the store, we are investigating and handling them. after we receive the complaint, we should contact the complainant to inform him that it has been accepted."

when asked whether the hotpot restaurant in question had received similar complaints before, the staff member responded: "as far as we know, there have not been any so far."

>>>know more

cockroach bait contains no harmful ingredients and should be avoided by children

the reporter found out that cockroach-killing glue bait is usually applied to the hinges and gaps of cabinets, the sealing strips and radiators of refrigerators, the bottom of microwave ovens, corners of walls and other hidden places where cockroaches hide.

for restaurants, in order to ensure the pest control effect, cockroach-killing glue bait should be applied to the gaps on the back of the dining table, the sealing strips of the refrigerator and other places where cockroaches hide.

although cockroach bait does not contain any harmful ingredients, it is not edible. be careful to prevent children from accidentally ingesting it. do not touch the adhesive components directly with your hands as this will easily cause stickiness and be difficult to clean. if it does get stuck, wipe it off with vegetable oil and then clean it with soap or hand sanitizer.