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introductionthe relevant person in charge of "jing tao tao" responded that "jing tao tao" did not run away.

according to the paper, the issue of "the platform swindled 2 billion yuan out of the 'wool party' who 'snatched the wool'" has been fermenting on the internet recently. a blogger claimed that the platform involved, jingtaotao, attracted users to place orders by offering "only refunds for all people", but after users invested money, they did not receive a refund, but instead the platform ran away, and the amount involved was as high as 2 billion yuan.

in response to this, on september 22, a relevant person in charge of "jing tao tao" responded that "jing tao tao" did not run away. she said that some online users reported that they could not get a refund because "jing tao tao" was fleeced of about 180 million yuan by "wool party". "jing tao tao" immediately issued a risk control warning, and the refund of users was delayed due to internal investigation. "we have arranged a special technical team to investigate and ensure that all applications that meet the refund conditions are processed one after another. we also reserve the right to pursue legal responsibility for any false rumors."

the person in charge said that normal users are getting refunds one after another, and some accounts suspected of being "wool-stealing parties" have been collected and legal procedures have been taken. "our 'refund only' rule and the regulations on 'wool-stealing' behavior in the user agreement have always existed. we will increase risk control warnings in the future. to ensure the security of the platform and the smooth operation of the business, we have added system screening and manual screening. the specific rules will be updated on the homepage of the jingtaotao app."

the incident originated from a post by a well-known blogger. the blogger said that "jingtaotao" used the slogan "all people only refund" to attract users to place orders, and many "wool parties" rushed in to try to buy and then apply for a refund. the platform initially refunded and provided commissions to users who introduced new registered users. "however, after the main group of people placed orders and received goods and applied for a refund, the system showed that the funds would be received in 30 days. in the past two days, the platform suddenly ran away, claiming to have taken away 2 billion yuan."

the price of "refund only" for platform products is much higher than "buy now"

according to public information, jingtaotao is a shopping software app created by shanghai jingduobao e-commerce co., ltd., which claims to be based on the innovative model of "all people only refund". jingtaotao platform has two modes: "all people only refund" and "buy now". the platform opens the "refund only" mode for paid members. becoming a member can enjoy "only refund" of goods of different amounts without returning the goods.

there are 9 levels of membership, with the activation fee increasing from 188 yuan to a maximum of 28,888 yuan. the corresponding "refund only" amount varies with the level of membership, ranging from 60,000 yuan to 1.45 million yuan per quarter.

it is worth noting that if members want to enjoy the refund-only benefit, they need to purchase the product at a more expensive price. the purchase price of "all refunds only" is very different from the price of "buy now".

(image source: china national radio, china central television, screenshot from jingtaotao app)

expert: "refund only" seems to be beneficial to consumers, but it actually violates the principle of fairness

according to china national radio, some industry insiders believe that the "refund only" model launched by jingtaotao is more like a way to attract customers. after many people get the benefits, they will bet more and more, and the price will get higher and higher.

tang jiansheng, deputy secretary-general of the shanghai consumer protection committee, said, "'refund only' seems to be beneficial to consumers on the surface, but it actually violates the principle of fairness. transactions can only be sustainable if buyers and sellers have a sense of gain." tang jiansheng emphasized that in recent years, the so-called "refund only" rules introduced by some platforms have actually caused trouble for many businesses.