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a traveler posted on a platform that

when travelling on cathay pacific

being insulted by two passengers in the back seat

to this

cathay pacific responded to reporters

▽

ensuring the safety and rights of every customer is our top priority. we always maintain a zero-tolerance attitude towards any customer who does not comply with aviation safety regulations and does not respect the rights of other customers. therefore, in accordance with the relevant "general terms and conditions for passengers and baggage",the two customers who caused disturbances in this incident will be refused travel on any cathay pacific group flights in the future.

woman posts video screenshot

on september 21, a woman posted a video on a social media platform saying that she was "scolded on a cathay pacific plane." the video showed that the woman adjusted the seat back when it was not taking off, landing, or distributing meals. two passengers in the back row asked the woman to adjust the seat back because it "affected their tv watching." after being refused, the womannot only did they express their dissatisfaction by kicking her, they also insulted her with discriminatory words such as "mainland girl".