raoping county of chaozhou city promotes more convenient services for the people so that they can get things done without leaving the village
2024-09-14
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china development network lin shaoli nie jinxiu reporter luo mian reportsit was learned from raoping county of chaozhou city that the county earnestly studied and implemented the spirit of the third plenary session of the 20th cpc central committee, insisted on taking reform and innovation to optimize the rural service model, and promoted the extension of more convenient services to the rural front line as an important measure to solve the people's vital interests. it explored and implemented the party-building-led "internet +" village agency model and rolled it out across the region, solving the problems of "long distances, hard to find doors, difficult to get things done, multiple trips, and round trips" when going to townships and county towns to handle affairs for the people in 396 villages (communities) in the county, especially remote villages and island villages.
xunzhou village is an island village in raoping county. for a long time, villagers who wanted to handle government services had to take a two-hour boat ride across the sea and then take a bus to the county town to handle them. the journey was long, time-consuming and laborious. the county focused on the inconvenience of island transportation and identified xunzhou village as a pilot village for the "internet +" village-level agency led by party building, so that the people of xunzhou village can enjoy "one-stop handling and one-stop service" without leaving the village. since the implementation of the pilot work, the time efficiency of people's affairs has been significantly improved, which has been widely praised by the people.
the county selected pilot villages through precise classification in accordance with the working idea of "far away from the town center, large permanent population, and equipped with young cadres". in addition to xunzhou village in huanggang town, yongshan village in shangrao town and xiacun village in xinxu town were also selected as pilot villages for the "internet +" village-level agency led by the county's party building. to ensure the quality and efficiency of the "internet +" village-level agency work, the county insisted on accurately matching service supply with people's demands and continuously improved the agency service mechanism.
the county has established a "14+n" dynamic update mechanism, and has included 14 high-frequency government service items such as birth registration and pension registration as the first batch of village-level agency items. village-level agency items are added in a timely manner according to the needs of the masses, the coverage of the items is improved, and a guide for agency items is formed. in addition, a "door-to-door agency" service mechanism has been established, and an "appointment door-to-door + on-site processing" agency service model has been promoted to enable special groups to "handle things at home". a "complaint and answer" feedback mechanism has also been established, and each agency point has set up a hotline and a public opinion box to respond to the needs of the masses in a timely manner.
in order to further support "data running errands" to open up the "last mile" of serving the villagers, the county insisted on using party building to lead reform and tackle key problems, and worked hard to "build positions, strengthen teams, and establish brands" to allow the people to enjoy real agency convenience and truly realize that villagers can "get things done nearby or in the village."
the county invested more than 10 million yuan to improve and upgrade the party and mass service centers in each village, set up 374 village-level agency points according to local conditions, and created a "one-stop service" platform integrating "acceptance, hosting, and reply". in order to build a high-quality and professional village-level agency team, pre-job training and intensive training are implemented, and the county-level functional departments designate specialists to provide point-to-point business guidance and technical guidance. at present, there are 916 designated agents in the county. the county also carefully designed the raoping county party building-led "internet +" village-level agency logo, created a raoping characteristic party building brand, and created a strong atmosphere of party building-led "internet +" village-level agency.
