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Beijing News Shell Finance (Reporter Bai Jinlei) At 17:00 on the afternoon of August 19, a Shell Finance reporter logged into NetEase Cloud Music and randomly clicked on the daily recommended playlist, played songs, searched and other functions, and all functions have returned to normal.

At 15:00 pm, NetEase Cloud Music’s official Weibo account said, “Due to an infrastructure failure, all NetEase Cloud Music platforms are not functioning properly. We are working to repair the problem. We are very sorry. Thank you for your patience.”

Afterwards, in response to rumors such as "NetEase Cloud Music developers deleted the database and ran away" and "NetEase Cloud Music cannot search for songs", NetEase Cloud Music officials successively responded to Shell Finance reporters: "The database was not deleted, they did not run away, and the repair is being accelerated", "The current failure has nothing to do with the computer room, and the content is inaccurate."

Previously, an insider told Phoenix Technology: "NetEase has established a computer room in Guizhou, and its businesses will be relocated in phases. In the second quarter of 2024, NetEase Cloud Music just completed the migration of the Guizhou computer room. The new computer room does have more problems, but it is said to save costs."

An insider told Beike Finance that it is suspected that there was a problem during the migration process. At present, many companies are switching fromcloud computingMigrating to a self-built computer room can easily lead to failures during the migration process.

Previously, on July 11, the official account of NetEase Cloud Music's technical team published an article titled "A Review of the Overall Plan for the Migration of Cloud Music's Guizhou Data Center."