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This article is reproduced from [The Paper];

Posting to Moments while traveling abroad, data charges of 16,000 yuan? Recently, a Shanghai citizen reported to the media that he encountered sky-high data charges when traveling abroad, which attracted widespread attention.

On the evening of August 16, the Shanghai Communications Administration sent a relevant explanation to The Paper: On the evening of August 15, 2024, Shanghai TV broadcast a report about the "sky-high international roaming charges" for user Wang. The Shanghai Communications Administration attached great importance to this and immediately initiated an investigation and handling procedure to verify the relevant situation. The details are as follows:

User Wang Moumou opened international and Hong Kong, Macao and Taiwan data roaming services for two mobile phone numbers on February 20, 2019 and September 6, 2023, respectively. The two numbers roamed to Nepal from December 17 to 23, 2023. When the user arrived in Nepal on December 17, China Telecom sent landing text messages to the two mobile phone numbers to inform them of the roaming charges. Since then, from December 17 to 23, 2023, China Telecom sent roaming fee reminders to the two mobile phone numbers via text messages every day, and the background system showed that the text messages were successfully delivered.

Article 23 of the Telecommunications Regulations of the People's Republic of China stipulates: "Telecommunications charges are subject to market-regulated prices. Telecommunications business operators shall comprehensively consider factors such as production and operation costs, supply and demand conditions in the telecommunications market, and reasonably determine telecommunications business tariffs." Nepal is an area with high data roaming charges. Therefore, China Telecom has designed corresponding data roaming tariffs based on its own operating costs.