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recently, a video of a woman losing her hair like crazy after a perm attracted attention. according to ms. bai from hohhot, inner mongolia, she began to suffer from massive hair loss after a perm experience. when she went to the barber shop involved to defend her rights, the two parties negotiated to no avail.

on september 29, the barber shop involved told red star news that ms. bai only had her hair permed in the shop and not colored. however, when ms. bai came to negotiate, her hair had turned black. if something goes wrong, we will be held responsible.”

both parties involved told reporters that the local market supervision and administration bureau had intervened in the matter, but after inspecting the relevant formulations, they said they were qualified and there were no problems.

at present, ms. bai has contacted a lawyer and is collecting and sorting out materials. she will sue the barber shop involved. "when the court says that he should be held responsible, that will be his responsibility."

▲ms. bai suffers from severe hair loss

woman says after ion perm

my hair started to fall out a lot

ms. bai told red star news that because her hair was naturally curly, she had an ion perm at a barber shop near her home on september 19. however, not long after the perm, her hair began to fall out in large quantities, "now (29th) on the tenth day, my hair (on the top of my head) was almost gone, and my scalp was extremely itchy. i scratched it a lot.”

according to ms. bai's recollection, when she arrived at the store that day, there were many people in the store. a man helped her apply the lotion. "the softener he applied to me was applied to my scalp. it took me about 15 minutes to get rid of my hair (skin)." it hurt so much that he sprayed water on my head and rinsed it afterward. later, because he was busy cutting other people’s hair, i dried it myself, but it felt very close to my scalp after drying.”

ms. bai said that she asked the man at that time why the softener did not separate the scalp, but the man replied that it was a natural curl and could not be maintained without touching the scalp. after softening, ms. bai also had her hair clipped and styled. finally, she paid 158 yuan and left the store. "it's completely different from my previous perm. the perm used to make the back of my head look quite fluffy, but this time it feels very close to my scalp," ms. bai said.

ms. bai said that her hair began to fall out the day after the plasma perm. she also returned to the barber shop to inquire, "i went to see him, and he said that hair loss is normal." but in the past few days, ms. bai lost a lot of hair, until the entire top of her head was almost gone, which made her collapse. for this reason, on september 24, ms. bai went to the affiliated hospital of inner mongolia medical university for examination. the diagnosis certificate issued by the hospital showed that the impression was: 1. contact dermatitis; 2. rash (perm until hair breaks). at the same time, the dermoscopy report issued by the hospital also showed a clinical diagnosis of contact dermatitis.

▲ms. bai’s diagnosis certificate

in order to ask for an explanation, ms. bai went to the barber shop to negotiate. "we first negotiated a compensation of 2,000 yuan, but the other party gave us 1,000 yuan, and he had to write a settlement letter for the other 1,000 yuan, which means that it has nothing to do with him if his hair doesn't grow in the future." ms. bai said that she did not agree, and the reason why she had previously the reason why i agreed to pay 2,000 yuan in compensation was because at that time, i had already spent more than 2,400 yuan on hair care elsewhere. considering that i was a neighbor, i decided to let it go.

▲ms. bai’s dermoscopy report

in addition, ms. bai also told reporters that because the store had a bad attitude and refused to negotiate, she also reported it to the local market supervision and administration bureau, but the law enforcement officers said after receiving the relevant hair spray provided by the store that it was qualified and there was no problem. "i said it was an operational error. he (the law enforcement officer) wanted us to negotiate, but then he (the store) refused to negotiate and asked me to go through legal procedures." ms. bai said.

because the woman had her hair dyed at another store afterwards

the barber shop involved believed that the hair loss had nothing to do with it

on september 29, red star news contacted the barber shop involved through a public phone number. after answering the call, a man said that ms. bai did have her hair done in the shop, but ms. bai had yellow hair that day, but three days later, ms. bai had her hair done again. when she came over, her hair had turned black. "she said she lost her hair, but we didn't color it." the man believed that ms. bai left after softening in the store and went to other places to color it. if something goes wrong, hold them responsible.

in addition, the man also told reporters that the relevant local departments had also come to the store to investigate, and "there were no problems." the man also said that as the matter spread online, the barber shop has been seriously affected, and they will also sue over the matter.

regarding the barber shop's statement, ms. bai explained to red star news that her hair was indeed yellow before she went to the barber shop involved for ion perm, but her hair was still yellow on the second and third days after the hair perm. he posted a video of the hair loss at the time, "on the fourth day, my hair was falling out so much that i dyed the ends of my hair black somewhere else. he (the barber shop) caught me and refused to admit it."

on the 30th, red star news called the saihan district market supervision and administration bureau of hohhot city regarding this matter, but did not receive an effective response.

"my hair will grow, but now it is broken, and my scalp is extremely itchy. it itches all the time. i can't even wear a wig. after wearing the hat for a while, i have to take it off to scratch my scalp. it's too uncomfortable." ms. bai told reporters that she has contacted a good lawyer is collecting and sorting out materials and will sue the barber shop involved. "when the court says he should be held responsible, that will be his responsibility."

photo provided by red star news reporter luo mengjie and interviewee