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"the money has been refunded. you are really good at safeguarding your rights!" consumer mr. zhang did not expect that his complaint about the cancellation or change of air tickets due to illness would be resolved so quickly after he complained to china consumer news. what mr. zhang did not expect was that the relevant person in charge of the airline recently made a special trip to the china consumer newspaper to express his position on the relevant reports published by the newspaper: "we sincerely accept the supervision of the media and will actively rectify and launch a more humane retirement policy due to illness." change air ticket service measures to improve service quality.”

it is understood that in order to better promote the construction of a quality powerhouse, china consumer newspaper has actively exerted its functions of public opinion supervision and publicity guidance in recent years, severely cracked down on infringement and counterfeiting activities, vigorously promoted excellent brands, carried out extensive consumer education, and actively created a culture that advocates quality, pursues the strong atmosphere of excellence has been well received and recognized by consumers, enterprises and all walks of life.

in terms of public opinion supervision, this year the newspaper has focused on new consumer fields such as medical beauty, training, and cosmetics, and has successively planned columns such as "3.15 in action", "iron fist operation" and "quality month exposure platform" to expose a number of products from problematic companies. and services, effectively cracking down on counterfeiting and shoddy behavior, and enhancing consumers’ awareness of legal rights protection. in terms of quality improvement, the newspaper launched the "column on promoting the construction of a quality power" to vigorously publicize the measures taken by various localities to solidly promote the strategy of building a quality power and promote quality improvement experience. on september 24, the newspaper also held an event to “promote consumer quality”. focusing on the theme of quality month activities, market supervision departments, consumer association organizations and various business entities conducted in-depth exchanges on topics such as improving product and service quality, innovating consumer protection work methods, and creating a market environment for safe consumption. china consumer newspaper stated at the event that it will continue to play the leading role of the media, actively carry out consumer education, promote the exchange of experience among quality-strengthening enterprises, strengthen all-round and multi-angle quality propaganda, and promote quality social governance. (nie guochun)