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when you become a parent, the thing you hate most is seeing something happen to your child.

recently, a tragedy occurred in xi'an, which made countless parents heartbroken and shed tears.

the story begins on the evening of september 21st.

tiantian, an 8-year-old girl, went to her classmate’s house in the community to celebrate her birthday.

the children were talking and laughing and having a lot of fun.

the parents felt relieved when they saw that their phone watches showed that they were in the residential community, which was a closed community managed by a property management company.

what they never expected was that this very community that made them feel at ease would become the source of their lifelong nightmares.

the children were playing games in the community. while hiding, tiantian accidentally walked to the fire water well in the green belt of the community.

and this fire well is covered only with plywood.

the danger happened in an instant.

while playing, tiantian accidentally fell into a bottomless fire well.

the children who were playing together realized something was wrong and immediately ran out to ask adults for help.

however, when the neighbors came over, they found that the situation in the well was far more complicated than they had imagined.

the owners of the community said that the well is 7 or 8 meters deep, and the water alone is 2 meters deep. it looks pitch black and bottomless.

in addition, it was already late in the day and it was dark all around.

looking from above, the well looked like an endless and deep black hole, and it was impossible to determine tiantian's location.

hearing the call for help, three property staff also rushed to the scene.

but these three property staff just stood by the well and watched, and did not take any effective rescue action.

the situation was critical and even a second of delay could be fatal to the child.

the kind-hearted owners of the community couldn't stand it anymore and chose to go down the well.

although he couldn't swim, he risked his life and jumped into the well in the hope of saving the child.

but after going down, he found that the well was extremely terrifying. he was not good at swimming and could not rescue anyone, nor could he find the girl.

what’s dangerous is that the owner himself almost met with an accident. he was only able to save himself by standing on a pipe in the water.

later, another owner who was good at swimming joined the rescue team.

he jumped in and groped back and forth in the water for a long time, but still couldn't find any trace of the child.

it was not until tiantian’s father arrived and shone a strong flashlight into the water that he discovered tiantian’s location.

tiantian was rescued then.

however, more than half an hour had passed since she fell into the water.

this poor child has lost his vital signs.

tiantian's parents collapsed at once.

they only moved to this community in 21 years.

i spent more than 4 million to buy this house just to let my children go to school with peace of mind.

who could have thought that after only living there for two years, my daughter would die tragically in this dark fire well?

at the place where tiantian had the accident, her parents and neighbors spontaneously lit candles to mourn her.

the child's mother was crying so hard that she couldn't breathe.

she kept questioning the property:"i pay a lot of property management fees for a 4 million yuan house, why don't you even cover the manhole?"

the owners nearby were so heartbroken that they couldn't bear to listen and secretly wiped away their tears.

the child's father held on and said firmly:"i have raised this child for eight years. i was the first person she saw when she was born, and i was also the first person she saw when the accident happened. i don't want anything, no compensation, no reconciliation, i just want justice!"

this father seemed calm and composed, but in fact the grief and despair in his heart were deafening.

yes, this was not a simple accident, but was caused by the property's negligence.

who could have thought that a daughter who was so lively and energetic would just disappear like that?

this is not a natural disaster at all, but a man-made disaster!

in this matter, the property made at least two fatal mistakes.

first of all, the most incomprehensible thing is.

why did the property only cover such a dangerous well with a thin piece of plywood?

any normal person can see that this plywood has no load-bearing capacity at all. what if a child steps on it?

even if you put a guardrail or a warning sign next to it, it would be fine!

how could the property allow such a well to exist?

how do developers, community properties and related departments conduct daily inspections?

even if we take a step back, why is there not even a protective net or climbing ladder underground?

this is totally against safety regulations.

how did you pass the initial acceptance?

some owners said that they had reported this problem to the property management as early as last year.

but the property management never paid any attention and no one solved the problem.

it was not until the child got into trouble that the property management immediately installed steel plates, guardrails and warning signs at the wellhead at great speed.

it turns out that it’s not that i can’t see it, but that i’m too lazy to do it.

do we have to wait until someone dies and their family is destroyed before we reflect?

secondly, it is the inaction of the property management after the accident.

in a high-end neighborhood where housing prices are so high, a child fell into a well and they didn't even have an emergency plan.

the property management office doesn’t even have the tools for emergency rescue!

when they arrived at the scene, the enthusiastic property owners couldn't bear to watch and chose to go down to rescue people, while the property management just watched from the side.

later, the property management had no choice but to throw down a "stepladder".

and the so-called rescue ladder was not even pulled out, it was just thrown straight in.

what if it hits the people below?

is this meant to save people or to harm them?

as i write this, i have actually been suppressing my anger.

how many irresponsible property management companies are taking human lives lightly?

if you charge such high property management fees, you should fulfill your due responsibilities.

i don’t ask you to treat the owners as family members, but shouldn’t you at least ensure their personal safety?

the stupidest side of human nature is that people always have a lucky mentality towards the occurrence of tragedy, are accustomed to being negligent and indifferent, and will not cry until they see the coffin.

even if the probability is one in a thousand, once it happens it is 100%.

if someone really dies, who can take the responsibility?

do you remember the guizhou owner whose mother was burned to death because the property company locked the fire hydrant?

a sudden fire trapped his mother at home.

he ran upstairs anxiously to seek help, but found in despair that the life-saving fire hydrant had been tightly screwed shut by the property management without him noticing.

in desperation, he used the empty fire extinguisher to break the glass of the fire hydrant and took out the fire hose.

but what followed was not hope for the mother's life, but deeper despair.

even though the fire hose was out, there was no water in the fire hydrant.

he kept turning the life-saving fire hydrant until his hands were bleeding, but he was powerless.

he could only watch his mother die in the fire.

what's even more sad is that he had actually reported the problem with the fire hydrant to the property management a long time ago, but the property management company ignored it and refused to make corrections.

until the knife hanging in the owner's heart pierces his heart.

how can such a property still exist when it is so indifferent to the life safety of the owners?

there is also a property in a community in shenzhen.

a fire broke out in a resident's home in the community. after calling the police, firefighters arrived quickly.

however, after arriving, due to the inaction of the community property, there were many cars parked in the community's fire passage, and the fire truck could not enter at all.

later they had to change the route, but because there were cars parked randomly everywhere, the rescue work of the fire truck was greatly delayed.

in the end, three of the four trapped people who were rescued unfortunately died.

in this case, the defendant was taken to court, and the court held that one of the main reasons for such serious consequences was that the property management company failed to fulfill its management responsibilities.

keeping the fire escape unobstructed is one of the property's most basic responsibilities, but they don't even care about the most basic life escape. if he doesn't take responsibility, who will?

i often wonder, as property owners, why do we have to pay property fees?

no one expects the property to make us feel at home. we just hope that we can live with peace of mind and at least our safety is guaranteed.

if you spend money, you should enjoy the corresponding protection.

but what about most properties? they only smile at you when they collect property fees.

you can only see people when nothing is going on, but you can't find them when something goes wrong.

the efficiency is extremely slow at ordinary times, but it immediately becomes high once the money is collected.

even the celebrity li ronghao has posted a post complaining about it:does the existence of property management serve the owners or make things difficult for them?

forget about doing my job conscientiously, it’s good enough that i don’t cause you any trouble.

i have always felt that property is a magical existence in our society.

because it not only wants to collect your money, but also wants to be your father.

for some properties, not only can they not solve problems, their service attitude is simply too arrogant.

if there is a disagreement, the owner will be scolded like his grandson.

just like the owner in jiangsu who went to the property management company to report the garbage problem, but was slapped in the face by the company.

sometimes you really can't tell whether it's property management or the underworld.

for example, in a residential complex in zhengzhou, the owners went to the community to seek justice because the water and power had been out for more than ten days.

as a result, the property manager got angry and said, "it's good enough that you are alive."

living in my own home, paying them money, and still being scolded by them is really puzzling.

ultimately, we have become too pampered with these properties.

taking money from others and helping them to eliminate disasters has been the truth since ancient times.

from small things like sanitation and greening to service attitude.

from fire safety to protection of hidden dangers.

to put it simply, the property's irresponsibility will directly affect the owner's living experience.

to put it in a broader sense, their negligence is playing with the lives of all the owners.

some people say that if the property is not good, the owner should replace them.

but you really don't know how much trouble it is to replace them.

the process of establishing an owners' committee and requiring all owners to vote is extremely complicated and lengthy.

even if you get to this step, you may not be able to replace them. they will stay here for various reasons and refuse to hand over.

after all, there is a lot of money to be made here, who would want to leave?

some of today's black property management companies are actually no different from the underworld. they are greedy for the profits of the community's public areas, gather hooligans, and suppress and threaten the community owners...

they are like psoriasis, once you get it, it's hard to get rid of it.

therefore, exposing the ugly faces of black properties and saying no to them is the purpose of my writing this article today.

i urgently hope that we can introduce some rules, laws or regulatory organizations to thoroughly rectify these illegal businesses and truly damage their roots, rather than just doing a half-hearted job like it is now.

the relationship between property management and owners should not be that owners always retreat and give in.

since the owner has spent money, he should enjoy corresponding services and safeguard his legal rights and interests.

instead of being tolerant and compromising again and again, we will allow those black property owners to become more and more arrogant.

i hope this day will come soon!