building a strong transportation nation | when comprehensive traffic law enforcement has a "smart brain"
2024-09-16
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xu yiwen, reporter of chao news client
transportation dreams, strong countries chase light, whether it is the low-altitude economy opening up a new blue ocean, or institutional reform leading the development pulse, or infrastructure construction paving the way for the future... these pilot projects of a strong transportation country are like stars, illuminating the journey of high-quality transportation development and showing the firm steps of our province in building a modern comprehensive transportation system. the pilot projects will lead the whole region to tackle tough problems and take the lead in building a strong transportation country. starting today, chao news and zhejiang transportation will launch the "strong transportation country in progress" column. let us witness how these transformative forces converge into a sea, make leading demonstrations, promote the dream of a strong transportation country into reality, and open a glorious chapter in the new era of transportation.
if you want to get rich, you must build roads first. the crisscrossing transportation infrastructure has become a strong artery for economic development. in wenzhou city, zhejiang province, a revolution in comprehensive traffic law enforcement is quietly taking place. here, there is a group of people who have injected the "strongest brain" into comprehensive traffic law enforcement, solidly promoted the wenzhou "internet + comprehensive traffic law enforcement" demonstration zone to build a strong country pilot project, and worked hard to solve urban traffic problems, making citizens' travel safer and more convenient.
what exactly is this "smart" integrated traffic law enforcement? what are the specific contents of the pilot construction? what are the characteristics of these applications? what are the links with citizens' travel? with these questions, the reporter walked into the pilot work team of the wenzhou "internet + integrated traffic law enforcement" demonstration zone construction.
a "gorgeous transformation" from extensive to intelligent
in recent years, zhejiang has ushered in a period of great development of new transportation business models. the in-depth development of the internet has provided diversified options for public travel on the one hand, but on the other hand it has also brought many new challenges to industry supervision.
"internet + law enforcement" is the smart law enforcement in the digital age. it combines information technology with law enforcement practice, bids farewell to traditional extensive law enforcement forms such as "looking for a needle in a haystack" and "human wave tactics", and transforms it into networking, precision and intelligence, making law enforcement work more efficient, fair and standardized.
in february 2021, wenzhou transportation became one of the first demonstration areas of "internet + comprehensive traffic law enforcement" in zhejiang province. "'internet + comprehensive traffic law enforcement' is actually a concept. our approach is to connect all data systems in the city and "go all the way to the end" through online and offline linkages, so that data can be used for law enforcement without going to the door as much as possible." the relevant person in charge of the wenzhou municipal transportation administrative law enforcement team introduced.
"there are two reasons why we are building this pilot project. the first is to streamline the staff through institutional reform, solve the current dilemma of 'few people and many tasks', increase law enforcement coverage, and improve traffic law enforcement efficiency; the second is that against the background of increasingly stringent law enforcement regulations, we will use digital technology as a means to improve law enforcement procedures such as discovery, tracking, deployment, investigation, enforcement, delivery, and punishment, so that law enforcement work can achieve closed-loop supervision of the entire chain and the power in our hands can be exercised in the sunshine." said the person in charge.
as the difficulty of industry supervision increases, higher requirements are placed on administrative law enforcement. in this environment, wenzhou transportation has actively promoted the law enforcement and supervision of the transportation industry into a new era of "internet +" transformation. from on-site law enforcement to off-site law enforcement, from public reports to information warnings, from passive law enforcement to active attacks, we embrace the digital transformation of traffic law enforcement with an open and proactive attitude and meet the new challenges of new forms of transportation.
"flexible governance" adds warmth to the city
the taxi sped along ouhai avenue, the wind whistling outside the car. when asked if he had noticed any changes in traffic enforcement in recent years, the driver quickly answered, "of course, there have been significant changes!"
"i have been driving a taxi for many years. in the past few years, i often received complaints from passengers. every time i went to the law enforcement brigade, i had to quarrel with the passengers. later, with online video, i don't have to have face-to-face contact with the passengers, so my mood is better." the reporter learned from the driver that disputes between taxi drivers and passengers occasionally occur. since wenzhou launched the "online conflict mediation" application for taxis, it has changed the situation where drivers and passengers each insisted on their own opinions, greatly improving the efficiency of resolving conflicts and disputes.
it is understood that this application is the first convenient application in the province to resolve conflicts between taxi drivers and passengers. it was selected into the 2022 list of "best practices" at the grassroots and social levels for digital transportation reform in the province. as of july 2023, it has successfully resolved 1,148 conflicts between drivers and passengers online, and has received high praise.
the application of "online dispute mediation" for taxis is a special project for the public to rectify outstanding problems in the field of administrative law enforcement in wenzhou's transportation. it is also a key task in the construction of wenzhou's "internet + comprehensive transportation law enforcement" demonstration zone, and a microcosm of the application of pilot projects.
in the "internet + comprehensive traffic law enforcement" demonstration zone construction plan issued by the wenzhou municipal transportation bureau, the overall ideas and specific measures for the construction of the pilot are clearly defined. the key points are around 1 overall framework, 3 improvement goals, 4 dimensions and n specific applications. it is precisely these practical and effective applications that are the key points in implementing the "internet + traffic law enforcement" game.
"we have many people with more than 20 years of experience in front-line law enforcement. in the process of building digital scenes, they have put forward many operational application construction suggestions. our transportation department communicated and coordinated with multiple departments including the municipal big data bureau and the municipal public security department, and finally implemented these applications one by one. it was actually not easy." a relevant person in charge of the wenzhou municipal transportation administrative law enforcement team introduced.
"wenzhou experience" explores new law enforcement model
it is understood that from 2021 to 2023, wenzhou transportation has successively launched 15 digital transformation scenario applications, and has initially built an efficient, coordinated and standardized national leading model of digital governance for comprehensive transportation law enforcement. it is advanced, exemplary, replicable and popularizable, and was rated first in the province's first batch of 9 transportation power construction pilot projects in 2023.
among them, five law enforcement applications were rated as "best scenarios": the taxi "lost and found" service application was selected into the 2021 wenzhou digital society case collection (version 2.0); the taxi "online conflict mediation" service application was rated as the 2022 provincial department's digital reform grassroots and society "best practices" project; the intelligent case review was rated as the "best practices" for the construction of rule of law government departments in the province's transportation system in 2022; the "wenzhou taxi home" service application was selected as an outstanding case of wenzhou's credit digital reform scenario in 2023; the key area intelligent perception law enforcement application won the "innovation demonstration award" at the 2023 second "guanghua cup" innovation competition.
what are the characteristics of these applications and why have they won multiple awards?
taking wenzhou's "taxi home" service application as an example, due to the imperfect digital taxi services, it is mainly reflected in four aspects: there is no self-service inquiry channel for violations, it is inconvenient to handle violations, personnel management is not smooth, and information is not updated in a timely manner. this not only reduces the daily management efficiency of enterprises and car owners, but also reduces the drivers' sense of professional achievement.
the application provides a visual management platform for companies and car owners, with "one-click query, self-service" as the core, providing all-weather services, and realizing "one-car management" for companies, car owners, and law enforcement departments. after it was launched, 14 taxi companies in the city saved more than 10% of the cost of managing drivers, and 3,870 taxi drivers saved 90% of the time in handling deductions and fines, with a significant improvement in efficiency.
taking the digital anti-crime dimension as an example, the application of intelligent perception law enforcement in key areas of wenzhou is to deploy intelligent video surveillance networks in key passenger transport areas such as high-speed rail stations, airports, and railway stations where passengers report and complain frequently. vehicles suspected of operating without a license are intelligently screened and identified, key vehicles are locked and tracked, and ar command and dispatch are coordinated with on-site law enforcement personnel to crack down on illegal vehicle operations.
replacing the "eyes" of front-line law enforcement officers with "smart monitoring" has greatly improved the efficiency of supervision in key areas. after the application was launched, the number of illegal clues increased by more than 20 times year-on-year, the number of cases increased by 63.8% year-on-year, and the number of related reports and complaints decreased by 40% compared with the same period last year. it has effectively deterred the illegal passenger transport market, forced non-compliant vehicles to voluntarily withdraw from the market, and better maintained the market operation order.
by using the digital means of the internet, wenzhou's traffic law enforcement has continuously made breakthroughs and innovations, explored new law enforcement models, and summarized experience through trial and error and success. in 2023, the wenzhou municipal traffic administrative law enforcement team will make every effort to build a digital traffic law enforcement command and dispatch center, fully integrate the completed digital reform projects, and continuously optimize and improve them during use, so as to achieve unified, scientific, efficient and timely digital law enforcement command and dispatch and emergency response work.
at present, the new "internet +" transportation law enforcement model is gradually being implemented across the country. while improving the platform and technology, wenzhou comprehensive transportation law enforcement has also actively organized training for front-line law enforcement personnel to solve the problems of law enforcement personnel not knowing how to use, not daring to use, and not wanting to use. at the same time, wenzhou comprehensive transportation law enforcement is actively promoting a series of applications to improve the quality and efficiency of law enforcement and urban management in the entire industry through innovative methods and systematic measures.
image source: wenzhou transportation bureau
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