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during the typhoon, ele.me took many measures to provide protection for riders, and strived to serve the citizens' needs in life, materials, etc. on the premise of ensuring safety. at the same time, the delivery service will be adjusted in time according to the local requirements and the actual situation of the region.

in order to ensure the safety of riders, ele.me has set up a special "safety production" team and launched an emergency mechanism for special weather conditions. through weather warnings and safety reminders, the platform has provided riders with advance prompts, including slowing down, avoiding wading, and bypassing stagnant water. at the same time, the platform has also optimized routes and provided order protection, matching riders with more flexible delivery times and shortening delivery distances, and enabling riders to be exempted from penalties and abnormal reporting and elimination in relevant situations.

before the bad weather came, ele.me said it provided riders with waterproof bags, raincoats and other rainproof equipment. in normal times, ele.me continues to conduct safety knowledge courses and training on typhoon, rainstorm and abnormal weather protection. the stations also prepared ginger soup, hot tea, cold medicine and medicine boxes for riders to provide logistical support. the slippery road surface on rainy days will inevitably have a certain impact on the riders' travel. we sincerely thank everyone for their continued support and understanding.