wuxi liangxi: urban management enters the community and provides services at zero distance
2024-09-12
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since the pilot operation of the "five major members" innovative work mechanism in the wuxingyi community of qingmingqiao street, wuxi city in february 2024, it has accelerated the deep integration of urban management and grassroots social governance. by integrating elements of resident interaction and autonomy, residents have changed from "standing back and watching" to "doing things" and then to "clapping their hands", and community management has shifted from individual operations to joint governance, achieving the deep integration of urban management and grassroots social governance, and effectively opening up the "last mile" of urban management.
be a good "propagandist" of urban management culture. through a series of activities such as "urban management legal education day" and "urban management regulations lecture hall", we highlight publicity guidance and case warnings. urban management team members take photos of common violations of urban management laws and regulations in the community and make them into short videos, which are played on the community's legal publicity screen. in particular, at the end of april this year, the video of the collapse of illegal buildings in changsha, hunan, was played on the community's publicity screen, which had a great deterrent effect. residents said that illegal buildings were not allowed and the safety hazards they brought were harmful to others and themselves. residents have changed from "not caring about it" to "active supervision" of some illegal buildings in the community, achieving "zero growth" of illegal buildings in the community.
be a good "fighter" in urban management. the team members stationed in the district are required to clarify management responsibilities, be familiar with management authority, master management skills, establish management lists, distinguish management priorities, be familiar with management points, ensure full coverage of management elements, and zero problems in the management area; flexible management methods, combining routine management with micro-law enforcement, patrol inspections with residents' autonomy, passive management with active prevention, individual combat with joint governance, and rigid law enforcement with education and guidance; strict management standards, that is, obvious problems are rectified immediately, general problems are supervised for rectification, recurring problems are tracked for rectification, complex problems are coordinated for rectification, prominent problems are listed for rectification, and illegal problems are rectified by law enforcement, so that residents can see real changes in the community environment.
serve as a "waiter" to help the people solve their problems. strengthen the service concept. regularly open "reception days" for urban management work, establish a "urban management + community property" co-management and co-governance mechanism, arrange at least one law enforcement officer to work on site every week, serve as a good guardian of community order, protector of the city environment, and defender of residents' rights and interests. improve service skills.
residents of six buildings around building 183 of wuxing home have been suffering from noise for more than a year. some residents even reported that they had to take sleeping pills to fall asleep after being disturbed by the noise at night. the community, property, urban management, fire and other departments have organized searches many times but have not found the source of the noise. later, the urban management team stationed in the community sought the help of professionals and used scientific instruments to detect that the noise came from the underground garage, thus finding the "culprit" of the noise. it turned out that the metal plate of the speed bump in the underground garage was broken, and the noise was generated by the rolling of the car when it passed. after the repair, the problem was quickly solved, and the residents who were disturbed by the noise applauded.
act as a "liaison" for many parties to coordinate. "auntie, we watched the video introduction. flying wire charging is too dangerous. please take the wires away..." at 9:00 a.m. on august 28, the "woodpecker" city appearance patrol team in wuxing home community was conducting a city appearance patrol activity. under the leadership of the "woodpecker" patrol team, several children went to the home of an old lady who used "flying wire charging" to ask for rectification and persuaded the old lady to take the wires back home in time to avoid safety hazards.
playing the role of bridge and link. the five-star one community takes the lead in coordinating urban management work among all parties. the community has set up a "woodpecker" city appearance patrol team to assist the community and property management community. it is composed of retired party members, volunteers and community-based urban management team members, etc., to increase residents' participation and form a collaborative governance situation.
play the role of a staff assistant. serve as the right-hand man of the community secretary and the director of urban management, and offer suggestions for community urban management. with the help of the community's "urban management studio", provide residents with a "private space" to consult laws and policies and reflect conflicts and problems, and provide close service to community residents.
play a leading role in linkage. take advantage of the "city-police linkage" and deterrence to promptly stop problems such as throwing objects from high places and illegal charging of electric vehicles. manage and do not condone things that the masses dare not speak out about, and form a new model of grassroots community governance that integrates resident autonomy, property services, and departmental guarantees. at present, the five-star one community has one urban management team member stationed in the community as the assistant to the community director, and one urban management law enforcement officer as a member of the community functional party branch, actively coordinating multiple parties to participate in community management.
serve as a "guardian" of community safety. the district team members play the role of "experts" in gas safety inspection and management. on the one hand, they carry out publicity and education on gas safety in the jurisdiction, and conduct irregular safety inspections on gas safety of catering businesses in the jurisdiction. on the other hand, they investigate and punish illegal and irregular behaviors such as digging up gas pipelines due to non-standard construction. this year, 9 households in wuxing home community needed to modify the household gas pipelines for home renovations, and 17 businesses around the community needed to modify their gas facilities due to changes in their business formats. after understanding the situation, the urban management team members contacted the gas company in time to provide on-site guidance on installation, eliminating gas safety hazards in the bud. (shen fanghua tang hao)
proofread by tao shangong
