didi chuxing’s 10th anniversary: over 40.37 billion kilometers of ride-sharing and over 1.2 billion empty seats shared
2024-09-02
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on september 1, didi chuxing officially celebrated its 10th anniversary. on that day, didi published a letter to didi’s fellow travelers with the theme of “moving toward a new decade”, and shared didi chuxing’s 10-year growth from three dimensions: co-creation of social value, mutual achievement with users, and upgrading of experience efficiency.
in a letter to didi’s fellow travelers, it was mentioned: “as an internet platform that efficiently connects users, the value of didi chuxing lies in improving travel experience and efficiency. warmth and pleasure are also important components of the experience. as a technology-driven travel platform, we hope to become an enabler and co-builder of a green, harmonious and sustainable new shared travel ecosystem.”
song zhongjie, founder and ceo of didi chuxing, said: "in the past decade, the two most important lessons for didi chuxing's development are innovation and long-termism. innovation means daring to take a different path and exploring differentiated practices in terms of roads, products, markets and operations. long-termism means seeing longer-term value, being focused and persistent, and being more pioneering and enterprising, thus gradually ushering in more new and different opportunities."
in the ten years since its establishment, didi chuxing has witnessed the mobile travel industry's development from its infancy to its entry into thousands of households. it has witnessed the evolution of hitchhiking from initial local and scattered travel to large-scale and efficient travel with all-round evolution in experience efficiency and safety. it has also witnessed the accelerated digital transformation of taxis bringing about a new user experience and industry outlook.
image source/provided by the interviewee (the same below)
according to the big data of didi hitch, in the past ten years, didi hitch users have shared a total of 40.37 billion kilometers of rides, equivalent to about 1.007 million laps around the earth; didi hitch car owners have shared more than 1.2 billion empty seats, making a real contribution to alleviating congestion; during the spring festival, may day and national day holidays in the past ten years, didi hitch has helped more than 37.6 million passengers travel across cities, further improving the happiness index of users traveling across cities to return home at these nodes.
at the same time, as of june 30, 2024, the number of didi chuxing registered users has increased to 368 million, and the cumulative number of certified ride-sharing car owners has increased by 17% year-on-year to 17.7 million.
over the past five years, didi chuxing has continuously enabled the digital transformation of the taxi industry in various regions through the "taxi·new mobility" strategy, and helped improve taxi services, experience, and efficiency through the taxi smart code, taxi smart travel mini program, and didi phoenix cloud platform, and worked with the industry to create a new mobile travel mode that integrates hailing and online booking. since the launch of the taxi smart code in 2019, a total of nearly 390 million hailed passengers have enjoyed a digital ride experience; and the taxi rating star system based on multi-dimensional service big data launched in 2022 has so far allowed more than 30,000 star drivers to stand out, and has gradually been included in the reference indicators for taxi service quality and reputation assessment in many places, jointly building a positive internal driving force for the digital upgrade of taxis.
over the past decade, didi chuxing has been committed to using product and technology innovation to drive experience and efficiency improvement. its didi chuxing app, didi taxi driver app, and didi hitch car owner app have completed 346 version iteration upgrades, each of which includes several functional innovations or experience improvements. at the same time, in 2024, the average response time for hitch orders will be significantly shortened by 27% compared to 2019, and the degree of hitchhiking on the way based on order statistics has reached 85%.
as a mechanism to thank passengers for ride-sharing, didi's little red flowers have delivered more than 5.02 million flowers since it was launched in november 2021, of which more than 3.92 million were given by passengers to car owners and more than 1.1 million by car owners to passengers. it plays an increasingly important role in promoting the spontaneous flow of goodwill between strangers and enhancing social trust and harmony. according to didi's ride-sharing big data, 73.30% of didi's ride-sharing car owners received 100% positive reviews, and 68.7% of didi's ride-sharing passengers received 100% positive reviews.
xinmin evening news reporter jin zhigang
