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As conflicts between security guards and food delivery riders intensify, how can property management services strike a balance between safety and efficiency?

2024-08-13

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On August 12, at the Greentown Xixi Century Center in Xihu District, Hangzhou, a security guard had a conflict with a food delivery rider, which triggered many food delivery riders in Hangzhou to denounce the security guard's attitude.

The video circulating online showed that in front of the Greentown Xixi Century Center gate, a food delivery rider asked the security guard to come out and apologize on the afternoon of the 12th. The person who filmed the video said that before that, a food delivery rider was delivering food in the community, but the security guard took away the key of his electric bike because of a problem with the driving route. The food delivery rider finally knelt down to get the vehicle back.

What is the inside story of this incident?

Public information shows that Greentown Xixi Century Center is a Grade A office building project, part of which is commercial and residential. The property management fee is 5.5 yuan to 9 yuan per month per square meter. The property management company is Greentown Service (02869.HK), a company listed on the Hong Kong Stock Exchange, and the project developer is Zhejiang Eindhoven Real Estate Co., Ltd.

On the evening of the 12th, the reporter from the First Financial Daily tried to contact the project's property management company, Greentown Services, several times, but had not received a response as of press time.

According to the 2023 annual report of Greentown Service, the company's annual revenue last year reached 17.39 billion yuan, a year-on-year increase of 17%. The gross profit margin of property services was 13%, the core operating profit was close to 1.3 billion yuan, and the net profit was 4.1%. The company has 3,105 projects under management, covering 30 provinces, municipalities and autonomous regions across the country, and the area under management has reached 448 million square meters. In the 2023 list of the top 500 comprehensive strength Chinese property service companies released by CRIC and China Property Research Association, Greentown Service ranked second.