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Microsoft technical failure affects UK health system, affecting both medical care and prescription drugs

2024-07-21

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The large-scale global network failure caused by the technical failure of the cybersecurity company "Crowdstrike" has not only had a serious impact on the operations of aviation, banking and media organizations in many parts of the world, including the United States, the United Kingdom, and Germany, but also affected the medical systems of many countries, causing serious inconvenience to both doctors and patients.

Staff of the National Health Service, the UK's public health system, said that most of the UK hospital's clinics have experienced problems to varying degrees, affecting patients' visits. Affected by this large-scale network failure, the patient appointment and record system is on the verge of paralysis, and the efficiency of doctors' consultations has dropped significantly. According to local media reports in the UK, some hospitals and general practitioner clinics have encountered problems with appointment cancellations, delayed prescriptions and long waiting times.



Dave Triska, a local doctor: We can't access patients' clinical information, we can't understand their medical history, we can't prescribe electronically, we can't refer patients. In fact, we can't manage patients' needs as we normally would.

In addition to the serious impact on doctors' consultations, many patients were also victims of this large-scale network failure.



Patient Ursula Smart: When I got my prescriptions online before, when the system was working well, the doctor could respond almost immediately, but when I got my prescriptions online this time, the results showed that there was a computer failure.

Microsoft says nearly 8.5 million users affected by outage



Microsoft said on the 20th that the outage was estimated to have affected nearly 8.5 million Microsoft users. Microsoft said that although the affected users accounted for less than 1% of the global users of Microsoft's Windows operating system, it still caused a very serious impact. Microsoft said that Crowdstrike has developed a solution to help the network repair.



Currently, due to the impact of IT failures on airlines and airports, air passengers in many parts of the world are facing flight delays, flight cancellations and difficulties in checking in. According to information from flight tracking websites, as of around 12:00 Eastern Time on the 20th, there were about 23,000 flights delayed worldwide, including more than 3,300 flights delayed in the United States and more than 1,200 flights canceled.

Source: CCTV News