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overview news reporter liu shipeng

on october 5, a netizen posted a video saying that he was trapped in the elevator of xingyue times square in gongyi city, henan province for 30 minutes before staff arrived to rescue him. during the period of being trapped, he tried to press the emergency button many times, but no one responded. , the square staff did not provide any explanation or apology afterwards. on the morning of october 6, a reporter from zongkan news (reported on wechat: zlxwbl2023) contacted xingyue times square. a staff member said that someone was indeed trapped in the elevator on the 5th. why was there no answer to the emergency button? he had to wait for the leaders of the relevant departments to come back. only then can we reply to reporters.

the netizen said in the video that he had been trapped in the elevator for more than ten minutes. no one answered the emergency button in the elevator, and the phone number of the person in charge of the square was always busy. some netizens asked in the comment area why they did not call 119 for help. the netizen who posted the video said that because the square he was in was in the city center with heavy traffic, he was worried that it would be inconvenient for fire vehicles to come, so he wanted to seek help from the square staff first, but he was trapped for 30 minutes without waiting for rescue. just when he was about to call 119, his friend outside found the reception desk of the square, and only then did the staff open the elevator.

netizens said they were trapped in the elevator. (source/screenshot of online video)

on the morning of october 6, zongkan news reporter contacted the trapped netizen. he told reporters that after being trapped in the elevator for 30 minutes, a person wearing a "management" armband led a maintenance staff to open the elevator. asked the other party why no one answered the emergency bell, the other party said that he did not know and did not apologize to the trapped netizens for this matter.

on the morning of october 6, zongwang news reporter contacted xingyue times square as a friend of a trapped netizen. the staff member who answered the phone said that she did receive a request for help from a boy yesterday, saying that his friend was trapped in the elevator. the staff then contacted the staff with the "management" armband in the video to go to the rescue. the staff member explained that the staff with the "management" armband was not responsible for the management of the elevator, so he could not explain the questions of the trapped netizens at the time. regarding the attitude of the manager, the staff asked the trapped netizens netizens expressed their apologies.

on the 6th, after learning about the netizen's demands, the staff who answered the phone contacted the relevant department that manages the elevator and asked them whether they had received help yesterday (the 5th) and whether there was a problem with the emergency button. however, the leader of the department was not there and the work the staff said they would give the reporter feedback after learning the specific situation. as of press time, the reporter had not received a reply.