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according to multiple hangzhou media reports, many netizens reported that many stores of wasabi family creative cuisine in hangzhou suspended operations overnight, and store phone calls were also unreachable.

according to the hangzhou traffic 918 report, the hangzhou hubin yintai store of the original wasabi family was renamed from "wasabi creative cuisine" to "wasabi exquisite cuisine". the foreman emphasized, "we have nothing to do with wasabi and are not a store. the money i paid before we can’t spend it here.”

on social media, news of the closure of wasabi stores in chongqing, shaoxing, xi'an, chengdu, fuzhou and other places also spread.

social media screenshots

many stores across the country suddenly closed

on september 28, according to chao news, the door of hangzhou shankuijia kerry center store was closed tightly, and an announcement was made at the door that "equipment debugging, business suspension". the clerk at the store next door said that the store had not been open since september 26.

the reporter consulted the staff at the kerry center service desk as a customer. the other party said that it had not received a notice of store closure, but it was not clear when it would resume business.

the wasabi house on the third floor of binjiang baolong is also closed, with no lights on and no staff in the store. staff at the restaurant next door recalled that the store was open two days ago but suddenly closed in the afternoon. "it's quite sudden. i think their business is pretty good, but i heard from the mall staff that the water and electricity bills probably haven't been paid for a long time."

however, the staff on duty at binjiang baolong commercial co., ltd. denied the claim that the wasabi jia baolong store was in arrears with utility bills. "so far, their contract has not expired. previous property and water and electricity bills have been paid normally. i understand that they are making internal adjustments within the entire enterprise."

according to chengshi news, on september 27, a note was posted on the door of wasabi family creative cuisine located in lakeside in77: "due to equipment debugging needs, our store will be closed for one day today."

another wasakuya creative cuisine restaurant located in the wulin business district is also not open. the door also says "store under adjustment". the clerk next to it said that this store has not been open since september 25.

in addition to hangzhou, news of store closures has also been reported in wasabi stores in chongqing, xi'an, shaoxing and other places. according to yueniu news, the store door of the wasabi house in guojin joy city in yuecheng district, shaoxing was closed and there was no one inside. there was an announcement at the door that "the store is temporarily closed for equipment maintenance."

according to a cover news report, chengdu’s only wasabi restaurant·creative cuisine also experienced operating abnormalities and is currently closed. at 11 a.m. on september 29, the store had reached the indicated business hours, but dianping showed that the store was in a "suspension of business" state. the reporter called the store to learn about the specific situation. after answering, the staff confirmed that the store had been temporarily closed due to equipment problems. under maintenance, the resumption time is uncertain.

no one answers the phone at the headquarters

accused of arrears of wages and debts

according to public information, the head office of hangzhou shankuijia catering management co., ltd. was founded in 2011. it has jurisdiction over the operation and management of hangzhou shankuijia catering management co., ltd., hangzhou jiuzan catering management co., ltd. and hangzhou xidu catering management co., ltd., and now has branches all over the country. there are more than 40 directly operated stores. it owns several brands such as wasabijia, xinjiuzan, huajiangnan, xiaoxiaokui, and bazan.

on september 11 this year, the company added a new court announcement. the cause of the case is a house rental contract dispute. the defendants are wasabijia head office and chongqing branch. the court has not yet opened.

on the official wechat account of wasabijia, the last update was on june 28. the content of this wechat account was that a new store had been opened in wuxi. the douyin account was last updated in january this year.

meituan showed that several wasabi stores were closed. on dianping, the status of many wasabi stores is suspended or closed, and store phone calls are either unanswered or empty.

according to a report by hangzhou traffic 91.8, a chef who once worked at wasabi’s xixi yintai city store said: “the closure of the store came too suddenly! we had not heard the news before. because of the arrears of rent in the mall, the mall closed on september 27 the management has closed the store, and now the leaders are telling us (employees) to go out and find jobs on our own..."

the chef said, "i am owed more than two months of salary, totaling more than 10,000 yuan. our store manager is also owed more than 5 months of salary. hundreds of our employees have gone to demand explanations. people from the hangzhou headquarters have already gone to the building. null!"

in addition, some suppliers said that they were owed up to one million yuan in supply fees by wasabi. the arrears of supply fees only started recently. they went to the hangzhou headquarters for consultation and found that the door was closed. the supplier said: "on the morning of september 25, we were still delivering goods to many stores as usual. the stores were all operating normally, and there were still customers waiting in line for tables. by september 26, it was like 'the system collapsed.' it seems like all the stores in hangzhou were closed overnight! for a brand that has been in hangzhou for so many years, this store closing speed is unbelievable.”

according to chao news, the reporter called the relevant person in charge of hangzhou shankuijia catering management co., ltd. and was informed that the phone was shut down. as an applicant, the reporter called mr. ke, the person in charge of recruitment at wasabi family, to ask if they were still recruiting. the other party said, "the wasabi family is down, what else can we do?"

according to hangzhou traffic 91.8, in response to the closure of many wasabi stores in hangzhou, reporters called the company many times, but no one answered the phone.