ai, scenarios, and data: putuo district data bureau empowers digital transformation of grassroots governance
2024-09-22
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since the beginning of this year, the pudong district data bureau has explored the use of new technologies to empower the construction of "digital neighborhood committees", using innovative methods such as "ai+, scenario+, data+" to promote the reduction of burdens and increase of capabilities for neighborhood and village organizations.
from "reduction" to "increase", adding ai wings to grassroots work
as one of the first pilot areas in the city for the "digital campaign to reduce burdens and increase capacity at the grassroots level", putuo district has comprehensively promoted the "community cloud", a digital platform for grassroots governance, focused on business process reengineering, and piloted the development of application scenarios such as "services for the elderly", laying a solid foundation for building a "digital neighborhood committee" with putuo characteristics.
the key to the effectiveness of grassroots social governance lies in the grassroots staff. in order to further improve the second half of the "burden reduction" - "empowerment", the pudong district data bureau, with the support of the district party committee's social work department and various streets, towns, and villages, developed the "pepsi ai social worker" assistant.
the "pepsi ai social worker" assistant is trained to form a small knowledge model based on the pepsi work guidance manual of putuo residential area and the community governance scenario case collection. it is a pepsi digital application service that integrates functions such as a handheld knowledge base, a smart "walk of 400", a work assistant and talking data. it can easily realize "find policies with one click, search for solutions with one question, and summarize with one table", helping social workers quickly transform from "novices" to "all-round experts".
from "points" to "surfaces", let grassroots application scenarios flourish
since the beginning of this year, putuo district has further gathered the forces of all parties, promoted scenario applications, encouraged all streets, towns, communities and villages to exercise initiative and creativity, realized the flourishing of digital applications in grassroots governance, and made the brand of "digital neighborhood committee" more famous.
recently, putuo has been relying on the city's "community cloud" and various platform resources in the district to continuously expand the application scenarios of the "digital residential committee". it assisted changfeng street in developing the "micro-grid color separation" scenario application, which sorted out the priorities and scientifically allocated service forces; assisted changzheng town in developing the "analysis for the elderly" special analysis data dashboard, based on the city's "community cloud" return data, to help timely grasp the situation of elderly services in various communities; focused on the pain point of "paper approval circulation", and selected changshou street to pilot the development of online circulation of social worker application work and other one-network collaborative scenarios; focused on the needs of social worker training management, and assisted wanli street in developing the "wan xiaoma" training function prototype.
from "seeing" to "using", making digital empowerment more accurate and effective
in the next stage, the pudong district data bureau will rely on the three networks of "one network for all affairs", "one network for unified management" and "one network for coordination" to promote the "data" + "technology" to empower various streets, towns, communities and villages, allowing grassroots needs to "set questions" and use digital technology to "answer questions", continuously promoting the digital transformation of grassroots governance, and contributing to the construction of pudong's "digital residents' committee".
for example, push iot sensing warning information according to the personalized needs of the villages, deepen the fusion analysis of 12345 hotline data and grid data, strive to achieve automated data collection, standardized modeling and calculation, visual command and dispatch, and convenient service for residents, and promote the transformation of village governance from experience judgment to data analysis, and from passive disposal to active discovery. promote various application scenarios from "building up" to "using", strengthen technical training and guidance for the grassroots, so that the grassroots are willing to use, know how to use, and really use digital tools for grassroots governance, and build a virtuous cycle of "use-feedback-optimization".
author:
editor: zhang xiaoming responsible editor: zhu yue
source: shanghai putuo
