shandong mobile zaozhuang branch creates a "different" mobile business hall
2024-09-11
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dazhong.com reporter wang hongrui reports from zaozhuang
many customers think that besides card and broadband services, what else can china mobile's business halls offer? let's take a look at the different china mobile business halls.
"surprising" business hall: the business hall provides surprise services during holidays. during special holidays such as new year's day, spring festival, goddess festival, children's day, dragon boat festival, and mid-autumn festival, the business hall is decorated to invite customers to participate in holiday activities and let customers feel the festive atmosphere. we get closer to customers and treat every customer as our own family.
"warm" business hall: zaozhuang mobile has set up service stations in business halls across the city, providing customers with free services such as drinking water, charging, watching tv, and resting, ensuring that every customer who enters the door can feel the warmth and peace of mind of home. in addition, the business hall has set up "love service posts" to facilitate elderly customers, giving priority to serving the elderly, and carrying out "knowledge lectures" to explain anti-fraud knowledge, smart phone usage knowledge and other activities, taking practical actions to care for the elderly.
this series of meticulous and heartwarming services not only accurately grasps and actively responds to customer needs, but also demonstrates the company's social responsibility and establishes a good corporate image.
