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the woman said she had her room door opened twice, and the hotel responded

2024-10-01

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jimu news reporter li ying

on september 29, a woman posted a video saying that when she checked into a hotel in xinyang, henan, the door of the hotel room was locked and opened by a stranger from the outside. on october 1, the hotel staff responded to reporters and said that the door was not locked at the time of the incident, and the hotel engineer mistakenly thought that no one was staying in the room. "this is a dereliction of duty on our part."

according to the video publisher, on september 28, he checked into the mingyang tangquan hotel in xinyang city, henan province. at 8 a.m., the hotel room door was opened from the outside and he was awakened. the netizen said that the hotel door lock was broken and could be opened from the outside after being locked from inside the room.

screenshot of surveillance video of the incident

on october 1, the staff of mingyang tangquan hotel responded that the netizen did not lock the door when the incident occurred. the door was opened because the room needed maintenance. because the information was not synchronized in place, the hotel engineer fu did not know what was in the room. already a guest, we did not check with the front desk whether there were guests in the room beforehand. "this is a dereliction of duty on our part." the staff member said that the netizen did not lock the door when the incident occurred. "once the door is locked, it cannot be opened from the outside. of."

staff from tangquan police station in shangcheng county, xinyang city said that after verification with the hotel, the room door was not locked at the time of the incident. the hotel has apologized to the netizen and the two parties are negotiating for a follow-up solution.