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on monday, the a-share market was booming, with the day's trading volume exceeding 2.6 trillion yuan, a record high. this also attracts many investors to open accounts.

"who can tell me where to open an account?" on social media, some investors said that long queues for account opening affected the speed of investors entering the market. brokerage china reporters learned from multiple brokerages that due to overcrowding, some investors did encounter difficulties in opening accounts, and many account openings were difficult to complete on the same day.

at the same time, it is worth noting that all kinds of false news are currently flying everywhere. for example, some netizens claimed that more than 1.4 million customers were queuing up to open accounts after citic construction investment’s backend review. in this regard, the relevant person in charge of citic construction investment told china securities journal that the information was seriously inconsistent with the facts.

it is understood that in order to ensure that investors can enter and trade in a timely manner, securities firms and other relevant institutions are working overtime to process investors' account opening applications. the reporter learned from brokerages that many brokerages have confirmed that they will work overtime during the national day to handle account opening matters.

it’s been crazy busy opening an account!

"one hour after the market opened, the number of transactions has increased to more than 10,000. it takes a long time for all customers to open a two-finance account, so please do not do it all at once." shortly after the stock market opened on the morning of september 30, a brokerage investment advisory business group where this reporter belongs said an investment advisor reminds clients.

but the busyness intensified further on september 30. a staff member of the sales department of a securities company in shanghai told reporters that the company is small and all the offline branches that accept account openings are overcrowded. many colleagues in the department did not have time to eat lunch and have been communicating with customers to handle account opening matters.

the general manager of a guangdong securities firm’s sales department told brokerage china’s reporters that the number of customers in the sales department’s activated dormant accounts has surged in recent days. compared with before, the scale of deposits from old customers is astonishing, with over ten million yuan transferred in. at the same time, the number of customers with activated financial accounts has also surged. on monday, many customers went to the sales department to apply for increasing the scale of financing and increasing leverage.

a person from the sales department of a leading brokerage firm said that he has been receiving calls from customers since the morning of september 30. “many high-profile clients with assets of more than 10 million are asking for increased leverage.”

online account opening is even more popular. the person in charge of a shanghai securities firm told reporters that account opening applications have been piled up in the backend of the company's headquarters. it is not yet clear how many existing orders have to be processed. "today is definitely too late, and we will definitely work overtime during the national day."

"i have been working for eight consecutive days." an investment consultant lamented, "there is a high probability that i will have to work overtime during the national day."

on monday, there were rumors online that more than 1.4 million customers were queuing up to open accounts after a back-end review by citic securities. in this regard, the relevant person in charge of citic construction investment told the securities times·brokerage china reporter that the information was seriously inconsistent with the facts.

the person in charge said that in order to safeguard the rights and interests of our customers and market order, we call on investors to remain rational and not to be misled by false information. citic securities’ “backend review system has been strictly designed and optimized, using advanced technology to ensure the compliance and efficiency of the review process.”

“we attach great importance to every customer’s business application and ensure that the review is completed within a reasonable time,” the person in charge said.

in order to ensure that investors can open accounts smoothly, many securities firms work overtime. a woman who lives in hangzhou told the securities times·brokerage china reporter that she received a text message from the brokerage business department where she opened her account after the market opened on monday, saying, “the business department will be open as usual on holidays (weekends and national day). on-site service hours are 9 a.m. to 4 p.m. click here to welcome new and old customers to inquire and handle related business.”

huatai securities investment consulting issued a message to customers: "account opening is available 24 hours a day, 7 days a week. we will not close during national day holidays. there will be no queues for account opening during off-peak hours."

citic securities also said that investor enthusiasm for investment has been rising recently, and branches across the country have reported that there has been a "blowout" growth in the number of customers opening new accounts, opening new permissions, and consulting on securities investment-related matters. in order to maximize the urgent needs of investors to open accounts and participate in securities investments, citic securities provides 7×24 hours, continuous account opening services.

it systems must be guarded against

"since the shanghai stock exchange had a problem on friday, the entire company's it department has not rested. they are either conducting various tests or frantically expanding capacity to prepare for the trading peak." a technician from a brokerage told a reporter from brokerage china that most people in the national day department need to work overtime. "the leader's vacation has been cancelled, and so has mine."

several brokerage insiders told reporters that in order to cope with this monday's trading peak, backup sites have been activated for trading to ensure that the resources and performance of the backup site can meet current needs, while monitoring its stability and response time.

in fact, regulatory authorities have also included “logistics support” as one of their core tasks in fighting the “bull market”.

brokerage china reporters learned that some local securities regulatory bureaus have successively issued notices to securities firms to strengthen the security of securities and futures industry networks and information systems.

among them, securities companies are required to attach great importance to it and improve their political position. it is necessary to effectively implement the party committee's network and information security work responsibility system and consolidate the main responsibility for network security. the main person in charge of the party committee's leadership team is the first responsible person, and the members of the leadership team in charge of network security are directly responsible. it is necessary to improve and refine the internal working mechanism, allocate sufficient information technology capabilities, strengthen on-duty duty, and constantly pay attention to network and information security work to ensure the safe and stable operation of important information systems and firmly guard the bottom line of safe operation.

at the same time, it is required to strengthen the performance and capacity management of important information systems such as transaction settlement. it is necessary to strictly implement the "securities and futures industry network and information security management measures", "securities and futures industry information system stress test guidelines" and other institutional documents, further establish and improve the monitoring and early warning mechanism for the safe operation of important information systems such as transaction settlement, and continuously monitor the operating status of the information system. , combined with business changes, increase the intensity of stress testing of information systems. the order throughput rate, peak transaction throughput rate and other indicators of important information systems should be more than three times the historical peak, and the relevant network bandwidth during trading periods should be the peak usage in the past year. more than twice.

strengthen the analysis and judgment of market transaction volume, ensure that important information systems have sufficient performance capacity, and prevent possible impacts on the safe operation of information systems during peak business periods. if information system performance and network capacity are found to be insufficient, disposal measures such as system upgrades and capacity expansion should be taken promptly to ensure that system performance and capacity are sufficient and effectively meet actual business needs.

in addition, it also requires that once a sudden cybersecurity incident occurs, each company must report it in strict accordance with the "securities and futures industry cybersecurity incident reporting, investigation and handling measures", "securities and futures industry cybersecurity incident contingency plan" and other regulations, and take effective measures immediately , properly carry out technical recovery, business guidance, public opinion response, investor comfort and other tasks.

brokerage china reporters also learned that the shanghai stock exchange is scheduled to organize a system startup connectivity test after the national day holiday on october 7, 2024 (monday) to provide a connectivity test environment for relevant institutions to verify startup. participating units include shanghai stock exchange technology company, shanghai stock exchange information company, relevant core institutions and various market participants.