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original title: helping green travel during holidays: high-speed charging has changed from "car looking for charging pile" to "charging pile looking for car"

red net news reporter li huifang and correspondent hu dianli reported from changsha

there are zero faults, zero public opinions, and zero complaints on charging on expressways across the province! this is the gratifying achievement achieved by state grid hunan electric vehicle service co., ltd. this year. as the concept of low-carbon, environmental protection, and green travel has been deeply rooted in people's hearts, the retail penetration rate of the new energy vehicle market has exceeded 50%. thanks to the company's deepening external cooperation and complementary advantages, and improving the quality and efficiency of charging facility construction, operation and maintenance, and service, the company's escort for green travel has been praised by the majority of new energy vehicle owners.

from “car looking for pile” to “pile looking for car”

before the mid-autumn festival holiday, a mobile charging cabin for electric vehicles was being debugged at the suxian service area charging station (hong kong and macao direction) on the beijing-hong kong-macao expressway. "everyone should take safety measures, fasten the connection wires, and carefully check whether the operation screen is displayed normally." the electric vehicle company's operation and maintenance personnel reminded. after an hour of power connection, joint debugging and testing, the mobile charging cabin was ready for charging and officially put into use.

during holidays, there is a large demand for charging at highway service areas. in order to effectively alleviate the charging queue, electric vehicle companies use big data platform analysis to arrange mobile charging cabins in highway service areas with large traffic and charging volume in advance to meet the charging needs of new energy vehicle owners on long-distance trips.

"this is the mobile charging vehicle that was deployed fastest in highway service areas in hunan province during the holiday charging service guarantee period this year. it can serve the charging of four new energy vehicles at the same time." on may 2, at the charging station of yizhang service area on the beijing-hong kong-macao expressway (towards beijing), the company's operation and maintenance personnel introduced: "this mobile charging vehicle is very convenient to use. car owners can charge by scanning the code through the 'e charging' app." the company also communicated with the management unit of the highway service area. when the waiting time for charging in the service area on one side is long, the service personnel will guide the car owner to charge at the service area on the opposite side, effectively reducing the waiting time for the car owner.

to cope with the holiday peak, the company also used big data platform analysis to make careful deployment in a "one station, one policy" manner, and added 3 mobile charging cabins and 10 mobile charging vehicles in advance in chenzhou, hengyang, yueyang and other places with large traffic and charging volume, which can provide charging services for 56 new energy vehicles at the same time.

strengthen charging work during holidays

"i didn't expect that charging at highway service areas this year would be more convenient than i thought." on july 15, ms. fu, who stopped to charge her car at the changsha west service area on the changchang expressway north line in hunan province, said that during the long journey of more than 600 kilometers one way, she went to service areas four or five times to take care of her infant child. "every service area has charging facilities, and some can be charged whenever you arrive."

on the same day, mr. shen, who was engaged in online car-hailing business in shenzhen, drove a new energy vehicle from wuhan back to shenzhen. passing the hunan section of beijing-hong kong-macao expressway, when approaching zhaoshan service area, he glanced at the map prompt on his mobile phone, slowed down, turned the steering wheel, and turned into the new energy charging station in the service area.

there were 10 charging posts and 10 electric guns, but only 4 cars were charging. there was also an emergency charging car standing by at any time, which made mr. shen feel relieved. "this year's experience is indeed better than in the past few years."

at the charging station next to the business hall of the langli power supply station in changsha county, hunan province, cars are constantly entering and exiting to charge. as the first electric vehicle integrated photovoltaic storage super charging inspection + vehicle promotion experience + intelligent operation and maintenance comprehensive service demonstration station in hunan province, the langli charging station was officially put into operation a few years ago, achieving the "super speed" of 600 kilometers of driving range in 10 minutes of charging. thanks to technological progress, driving new energy vehicles in hunan province has an additional layer of protection.

in addition to technological iteration, the company also strictly implements safety assurance and optimizes service measures. the company arranges an operation monitoring team to monitor the information of charging facilities in the service area in real time 24 hours a day. on the one hand, it ensures the healthy operation of charging facilities through special patrols of "one inspection per day". on the other hand, it provides customers with map monitoring, information display and inquiry services through channels such as state grid's "e-charging" and gaode maps, guiding car owners to plan charging routes into hunan in advance, achieve reasonable avoidance of congestion, orderly staggered charging, and escort green travel.

for high-speed charging stations with large charging volumes, popular scenic spots, and urban and rural transportation hubs, the company provides "four one" warm-hearted services under the premise of 24-hour duty, conducts on-site charging guidance during peak charging hours, registers communication information and queue order for queuing car owners, ensures efficient charging and optimizes on-site queue order. the average utilization rate of high-speed charging facilities during holidays has increased by 6 percentage points this year.

cloud eyes escorts green travel

"we received a system fault notification. cloudeye detected that there was a fault at the charging station at zhuting service area (beijing direction) on the beijing-hong kong-macao expressway. please ask the operation and maintenance personnel to rush to verify and handle it immediately." on september 11, the company staff received a fault notification during the remote inspection before the holiday. they found the faulty equipment through cloudeye monitoring and immediately notified the operation and maintenance personnel to check it. "the fault has been eliminated and the equipment is operating normally."

"the processing speed was really fast. i was just wondering what to do and the staff came over to handle it immediately." mr. wu, who drove from hubei through hunan, praised the service.

since the beginning of this year, the electric vehicle company has improved the video surveillance system, upgraded and renovated the public charging stations of state grid assets in hunan province, and connected them to the cloud eye monitoring platform. the platform integrates video surveillance, data collection, fire alarm and other functions to form a central control layer for charging station operation management, realize the monitoring and management of business, equipment, battery and other data in the charging station, and provide station operation guarantee. using this cloud eye platform, the average response time for fault inspection and repair has been shortened by about 45 minutes.

with this "eye in the sky", maintenance personnel do not need to check each station one by one. they only need to open their mobile phones and click on any charging station in the jurisdiction to immediately fully and real-time control the operation of the charging station equipment, and can also call up any pictures from the previous 7 days at any time. so far, the company has completed the access to 839 charging station platforms in the province, with a total of 1,958 cameras connected, basically achieving full coverage of key stations.

at present, li has built 1,563 charging stations, 6,738 dc fast charging piles, and 1,670 ac charging piles throughout the province, achieving full coverage of all cities and counties, and cooperating with the expressway group and other units to achieve full coverage of the provincial expressway network, building a provincial charging service network with advanced technology, full coverage, and excellent service. (li huifang and hu dianli)

(red net)