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jimu news reporter zhou dan

recently, hubei province issued "huigou hubei" 3c digital consumer coupons, and many hubei consumers bought great value products, and various 3c digital products were sold out. some consumers wondered why they could not get coupons during the event? how many digital consumer coupons can consumers get? can a single order purchase multiple items?

in response to hot issues of concern to consumers, the commerce department provides the following answers:

1. which consumers can participate in the "huigou hubei" 3c digital consumer voucher activity?

consumers within the hubei province (referring to persons whose mobile phones are located within the hubei province when receiving subsidies, and the delivery address must be within the hubei province).

2. how do consumers participate in the “huigou hubei” 3c digital consumer voucher activity?

online coupons: during the event, consumers in the province can search for keywords such as "hubei 3c digital product consumption coupons" on jd.com and vipshop app in any city or prefecture in the province (including counties, cities and districts, the same below) to receive online 3c digital product consumption coupons. after consumers successfully receive the coupons, when they purchase designated 3c digital products in designated stores on the platform, they can directly deduct the amount of the consumption coupons if they meet the verification conditions. online 3c digital product consumption coupons are not limited to cities and prefectures, but the delivery location must be within the scope of hubei province. purchases in city or prefecture in the province are supported, and the delivery location is in city or prefecture in the province.

offline coupons: during the event, consumers in the province can search for keywords such as "hubei 3c digital product consumption coupons" on the alipay app to receive offline 3c digital product consumption coupons. the coupon collection page will display a list of nearby participating merchants. when purchasing 3c digital products at designated offline retail stores specializing in 3c digital products and home appliance stores selling 3c digital products, when paying for the goods through the coupon issuance platform application, the consumption coupon amount can be directly deducted if the verification conditions are met. offline 3c digital product consumption coupons do not support cross-city and state regions.

3. why can’t i get the coupon during the event?

during the event, online and offline coupon distribution platforms will release a certain number of 3c digital product coupons on a regular basis every day. consumers can receive them on a first-come, first-served basis while stocks last.

4. how many digital coupons can consumers receive?

during this digital consumption voucher campaign, consumers can collect online and offline digital consumption vouchers on three voucher issuing platforms respectively. however, the same consumer can only collect and redeem one digital consumption voucher on the same platform. after successful redemption, the consumer will lose the eligibility to collect vouchers on that platform for this event.

5. can i purchase multiple items in a single order?

only one item is allowed to be settled per order, and one instant discount coupon is used. one item corresponds to one independent shopping receipt, one invoice and a unique sn code.

6. does returning goods occupy one quota?

if a return or refund occurs after the consumer successfully uses the coupon, the refunded funds will be automatically returned to the service platform and rolled over to the next batch for use. the coupon will be returned to the consumer's account, but will only be valid on that day.

(source: jimu news)

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